GovWire

New guide to help consumer markets better support adults at risk

Office Of The Public Guardian

May 21
22:26 2019

Supporting customers who do not make their own decisions has been developed by Office of the Public Guardian (OPG), the UK Regulators Network (UKRN) and the Department for Business, Energy and Industrial Strategy (BEIS) working with sector regulators. These include Ofcom, Ofgem, Ofwat and the Financial Conduct Authority.

In a joint foreword to the guide, Minister for Small Business, Consumers and Corporate Responsibility at BEIS, Kelly Tolhurst, and Ministry of Justice Parliamentary Under-Secretary of State, Edward Argar, said:

Powers of attorney are a valuable tool that helps some of our countrys most vulnerable people have their affairs managed before or when they have lost mental capacity. However, those who act in the best interests of adults at risk often find the process of dealing with the companies they rely on both confusing and inconsistent.

This guide sets out clear policies and advice. It provides clarity to the law and helpful information which can ease the burden and stresses that new and current care givers face on a day-to-day basis, by making their simple transactions as smooth and problem free as possible.

Supporting customers who do

Related Articles

Comments

  1. We don't have any comments for this article yet. Why not join in and start a discussion.

Write a Comment

Your name:
Your email:
Comments:

Post my comment

Recent Comments

Follow Us on Twitter

Share This


Enjoyed this? Why not share it with others if you've found it useful by using one of the tools below: