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Guidance: COVID-19: Guidance and advice for OISC regulated organisations and those seeking regulation

Office Of The Immigration Services Commissioner

August 19
08:37 2020

COVID-19: Guidance and advice for OISC regulated organisations and those seeking regulation

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Questions:

  • Should I continue to see clients?
  • Should we exclude workers or visitors from the workspace?
  • Can I work from home?
  • What should we do if staff are ill or in self-isolation and clients need work progressed?
  • Will the OISC be carrying out premise audits in the coming months?
  • Are competence assessments still going ahead?
  • I have received a letter approving my continued registration but not received my certificate. Do I need my certificate to continue to practice?
  • Will my OISC caseworker still be available to contact?
  • What should I do if I cannot access my office and information that I need to send to the OISC?
  • What work can Level 1 advisers do to assist clients whose leave may be affected by Covid 19?

Should I continue to see clients?

Government are providing advice for individuals and businesses about how to respond to the Coronavirus, visit gov.uk/coronavirus. We recommend that all advisers keep up to date and follow Government advice. While clients may still need your advice and assistance, technology might be used to progress the clients matter without the need for face to face meetings or unnecessary travel.

Should we exclude workers or visitors from the workspace?

Advice specifically for businesses and other organisations regarding your office and employees can also be found by visiting the gov.uk/coronavirus site.

Can I work from home?

Yes, there is no reason immigration advisers cannot work from home. As this is temporary, it is not necessary to formally change your place of work.

Information security is important, so we recommend that know your organisations policy for managing sensitive information. We would also advise that contact with clients is by phone or electronic communication wherever possible.

What should we do if staff are ill or in self-isolation and clients need work progressed?

As per the Code of Standards, organisations and immigration advisers should act in the best interest of their clients. Some useful guidance on how to provide cover in the absence of an adviser is available from the OISC website here.

If it is necessary for an organisation or an adviser to take an action in an emergency situation, which will mean acting beyond their level of authorisation, the organisation must ensure that the client agrees to their taking action on the case. They must also keep a note of the circumstances in which they acted.

We will take a proportionate view where organisations have had to make decisions due to a reduction in staff from Coronavirus. We encourage you to discuss your plans (such as supervision systems) with your OISC caseworker if you are concerned about providing cover for another immigration adviser.

Organisations that have used this difficult period to increase their areas of work or take advantage of clients, will be deemed to have acted in an unfit manner. We also remind you that OISC immigration advisers are not permitted to issue Judicial Review proceedings.

Will the OISC be carrying out premise audits in the coming months?

The OISC have temporarily suspended our premise audit programme following Government advice restricting non-essential travel. We will resume our audit programme in the new business year. Given the uncertainty around how long this guidance will be in place, we are looking at how we could carry out audits differently, making use of technology. Any changes to how we take forward audits will be communicated with immigration advisers at the earliest opportunity. In the meantime, if you have any concerns please contact your caseworker.

Are competence assessments still going ahead?

Following Government guidance, all Level 1 competence assessments that were due to take place in London have been cancelled.

Following Government guidance, all Level 1 competence assessments that were due to take place in London in late March and April 2020 have been cancelled.

We are reviewing how we can manage applications for authorisation and ask for your patience as we work through different options. We will publish more details as soon as possible.

Until further information is available, we recommend that you consider if you or a member of staff that was due to take the competence assessment, can work under supervision arrangements for a period rather than submitting new adviser applications. Details of the current Guidance around working under supervision can be found on the OISC website here.

I have received a letter approving my continued registration but not received my certificate. Do I need my certificate to continue to practice?

Once your continued registration has been approved you remain on the register of OISC regulated advisers and can continue to practice and your approval letter can be used as proof of continued registration. As our own staff are now working from home, we are unable to print our certificates, and are looking at how we can work around this.

Will my OISC caseworker still be available to contact?

Yes, all our caseworkers are set up to work from home, and this will continue for the foreseeable future.

However, access to the OISC office and post is limited so we request that all documents and communications are sent electronically.

What should I do if I cannot access my office and information that I need to send to the OISC?

Please e-mail your caseworker or the person at the OISC requesting the information if you are experiencing problems and they will work with you to agree what steps might be taken.

What work can Level 1 advisers do to assist clients whose leave may be affected by Covid 19?

Level 1 advisers may undertake the following areas of work:

  • For clients within the UK whose leave expired between the 24 January 2020 and 31 July 2020 who intend to leave the UK but cannot do so before the 31 August 2020, you may assist

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