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Guidance: Contact SLC - repayment enquiries

Student Loans Company

November 6
15:52 2023

If you need help with your student finance, you can find help from your award authority:

Read the guidance on repaying your student loan before you contact SLC Repayment.

If you want someone else to deal with your account on your behalf, you need to give SLC your consent by phone or post.

Online

Sign in to your student loan repayment account to:

  • check your balance
  • make a one-off repayment
  • set up and amend Direct Debits
  • check which repayment plan youre on
  • check and update your bank details
  • print proof of your repayment plan if you need to show it to your employer
  • tell the Student Loans Company (SLC) if youve changed your contact details
  • repay in your local currency if youre living overseas this includes recurring card payments

Update your employment details

You need to update your details if you:

  • leave the UK for more than 3 months
  • get a letter or email from the SLC asking you to update your employment details

General repayment enquiries

If youre calling to find out if youre due a refund from the previous tax year, the quickest and easiest way to get in touch is to fill in the Refund Request Form and send it back to us.

We welcome Relay UK calls.

England, Scotland and Northern Ireland: 0300 100 0611
Wales: 0300 100 0370
Overseas: +44 141 243 3660
Monday to Friday, 8am to 6pm

Find out about call charges

We welcome calls in Welsh

Overpayment enquiries

We welcome Relay UK calls.

If you were paid too much loan or grant before 2017

Loan overpayments: 0300 100 0628
Grant overpayments: 0300 100 0629
Monday to Thursday, 8am to 8pm
Friday, 8am to 5:30pm
Closed on bank holidays

Find out about call charges

If you were paid too much loan or grant after 2017

Loan and grant overpayments: 0300 100 0495
Monday to Thursday, 8am to 8pm
Friday, 8am to 5:30pm
Closed on bank holidays

Find out about call charges

Arrears enquiries

We welcome Relay UK calls.

If you have accrued arrears

UK: 0141 243 3970
Overseas: +44 141 243 3970
Monday to Thursday, 8am to 8pm
Friday, 8am to 5.30pm
Closed on bank holidays

Find out about call charges

Address

Student Loans Company
100 Bothwell Street
Glasgow
G2 7JD

We welcome Welsh correspondence.This wont lead to a delay in our response.

Braille and large print

If you need any of our letters, forms or guides sent to you in Braille or large print, email brailleandlargefonts@slc.co.uk with:

  • your address
  • your Customer Reference Number
  • what you need changing into Braille or large print
  • for large print, include the font size and the font type you need

If something goes wrong

Most problems can be put right quickly by phoning us and speaking to one of our dedicated advisors. If were unable to resolve your concerns, you might want to follow our complaints process.

Published 15 May 2019
Last updated 6 November 2023 +show all updates
  1. Link to Refund Request page added.

  2. CTA added to stem calls

  3. Some of our opening hours have been updated

  4. Bank holiday closure info has been removed

  5. Removed bank holiday information.

  6. Removed strike content

  7. Added bank holiday opening hours

  8. Removed information about strike action on 15 March

  9. Added information about strike action taking place on 15 March.

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