Detailed guide: Usk Prison

Ministry Of Justice

October 23
14:56 2020

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Book and plan your visit to Usk

Prison social visits are temporarily suspended at Usk. We will update here as soon as this changes. You can also follow @HMPPS on Twitter and read a rolling update page.

There are a number of other ways to contact someone in prison if you are unable to visit them. You can:

You can also contact the Prisoners Families Helpline on 0808 808 2003

Keep in touch with someone at Usk

There are several ways you can keep in touch with a resident during their time at Usk.

Secure video calls

Secure video calling is available at this prison. Family and friends need to download the purple visits app, create an account, register all visitors, and add the prisoner to their contact list.

Read more about how it works

Phone calls

Residents do not have phones in their rooms so they will always have to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family during phone hours, which are 8am to 7pm, Monday to Friday, and 8am to 4:45pm on weekends. This list is approved by security and any new names must be checked and cleared before they are added.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.


You can send emails to someone in Usk using the Email a Prisoner service.

You might also be able to attach photos and receive replies from the resident, depending on the rules at Usk.


You can write at any time.

Include the persons name and prisoner number on the envelope.

If you do not know their prisoner number, contact Usk.

All post, apart from legal letters, will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can also send postal orders and cheques. These should be made payable to NOMS Agency and include the residents name and prisoner number on the back.

Gifts and parcels

People in Usk are given a facilities list which details items that can be sent to residents by post. Contact Usk for more information on whats allowed.

Make sure to include the persons name and prisoner number on the parcel.

All parcels will be opened and checked by officers.

Life at Usk

Usk is committed to providing a safe and educational environment where men can learn new skills to help them on release.

Security and safeguarding

Every person at Usk has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

All safeguarding processes are overseen by the Gwent-wide Adult Safeguarding Board.

Arrival and first night

When a resident first arrives at Usk, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how theyre feeling and ask about any immediate health and wellbeing needs.


Each person who arrives at Usk gets an induction that lasts about a week. They will meet professionals who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training
  • other support (sometimes called interventions), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.


Around 280 men live at Usk. Most live in shared rooms across the 3 main wings, called A, B and C. Men on the enhanced behaviour level can apply to live in the Comber Unit, which is a separate dormitory style unit. There are TVs in all rooms.

There are indoor and outdoor gym facilities offering a range of activities for residents of all physical abilities.

Usk has a diverse, multi-faith chaplaincy team providing support to residents.

Education and work

Residents have access to a broad programme of learning opportunities, ranging from basic skills, such as literacy, numeracy, computing skills and employability, to higher learning and qualifications. The programme also includes training in a variety of trades and professions, including:

  • health and safety
  • food safety
  • wellbeing
  • business studies
  • woodcraft
  • bricklaying

Work is available throughout the prison and in the industrial workshops.

Usk also runs a number of accredited offending behaviour programme courses.

Support for family and friends

Find out about advice and helplines for family and friends.

Support at Usk

The Prison Advice and Care Trust (PACT) team provides a range of information, guidance and support to families and friends of residents. Details are available on posters in the visiting hall.

Problems and complaints

If you have a problem contact Usk. If you cannot resolve the problem directly, you can make a complaint to HM Prison and Probation Service.

HM Prison and Probation Service publishes action plans for Usk in response to independent inspections.

Contact Usk

Governor: Giles Mason

Telephone (24 hours): 01291 671 600
Fax: 01291 671 752
Find out about call charges


47 Maryport Street
NP15 1XP

See map

Safer custody hotline

If you have concerns about the safety or wellbeing of a man in Usk, call the gatehouse and ask to speak to the orderly officer or duty governor.

Telephone (24 hours): 01291 671 600
Find out about call charges

Help us to improve this page. Give us your feedback in this 2-minute survey.

Published 24 March 2020
Last updated 23 October 2020 +show all updates

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