Ministry Of Justice
HMP USK is now offering limited visits for family and friends.
To ensure the safety of visitors, residents and staff, there are strict guidelines which must be followed during you visit.
There are a number of other ways to contact someone in prison if you are unable to visit them. You can:
- leave a voice message using the Prison Voicemail Service
- send them an email using the email a prisoner service
- write to them
- Secure video calling is available at this prison. Family and friends need to download the purple visits app, create an account, register all visitors, and add the prisoner to their contact list. Read more about how it works
You can also contact the Prisoners Families Helpline on 0808 808 2003.
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Book and plan your visit to Usk
To visit someone in Usk you must:
- be on that persons visitor list
- book your visit in advance
- have the required ID with you when you go
At least one visitor must be 18 or older at every visit.
Residents can have 2 visits a month or 3 on enhanced behaviour.
Contact Usk if you have any questions about visiting.
Help with the cost of your visit
If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:
- travel to Usk
- somewhere to stay overnight
How to book family and friends visits
prison_name is currently operating a limited visits schedule for family and friends. You can book your visit by telephone. There is no online booking service available.
Booking line: 01291 671 730
The booking line is open: Monday to Friday 9am to midday and 1pm to 3pm
Visiting Times:Tuesday to Sunday 9am to 11:30am and 1:45pm to 4:15pm
How to book legal and professional visits
Book legal visits by telephone.
01291 671 730
Monday to Friday, 8am to 4:30pm
Find out about call charges
- Tuesday: 8:30am to 11:30am
- Wednesday: 8:30am to 11:30am
- Thursday: 8:30am to 11:30am
Getting to Usk
The closest railway stations are Abergavenny to the north and Pontypool & New Inn, Cwmbran and Newport to the south. There is a bus service from Newport to Usk. You will need to take a taxi from other stations.
To plan your journey by public transport:
There is a free car park opposite the prison entrance, including space for Blue Badge holders.
All visitors aged 16 and older need to bring one of the following types of photo ID:
- driving licence
- benefit book
- senior citizens public transport pass
- annual public transport season ticket (with photo card)
- employer ID card (if it shows the name of the visitor and the employer)
- European Community identity card
All visitors will need to be given a pat-down search, including children. You may also be sniffed by security dogs.
Visitors should dress appropriately. You may be turned away if you are wearing items like revealing clothing or clothing with offensive slogans. Ask at the visitors centre if you have questions about appropriate dress.
There are strict controls on what you can take into Usk. You will have to leave most of the things you have with you in a locker or with security. This includes pushchairs and car seats.
You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.
There is no visitors centre at Usk.
There will be no refreshments available during your visit.
Usk holds 6 family days a year giving residents time to spend time with their children in a more relaxed setting.
Residents can apply for these visits.
Keep in touch with someone at Usk
There are several ways you can keep in touch with a resident during their time at Usk.
Residents do not have phones in their rooms so they will always have to call you. They have to buy phone credits to do this.
They can phone anyone named on their list of friends and family during phone hours, which are 8am to 7pm, Monday to Friday, and 8am to 4:45pm on weekends. This list is approved by security and any new names must be checked and cleared before they are added.
You can also exchange voicemails using the Prison Voicemail service.
Officers may listen to phone calls as a way of preventing crime and helping keep people safe.
You can send emails to someone in Usk using the Email a Prisoner service.
You might also be able to attach photos and receive replies from the resident, depending on the rules at Usk.
You can write at any time.
Include the persons name and prisoner number on the envelope.
If you do not know their prisoner number, contact Usk.
All post, apart from legal letters, will be opened and checked by officers.
Send money and gifts
You can use the free and fast online service to send money to someone in prison.
You can also send postal orders and cheques. These should be made payable to NOMS Agency and include the residents name and prisoner number on the back.
Gifts and parcels
People in Usk are given a facilities list which details items that can be sent to residents by post. Contact Usk for more information on whats allowed.
Make sure to include the persons name and prisoner number on the parcel.
All parcels will be opened and checked by officers.
Life at Usk
Usk is committed to providing a safe and educational environment where men can learn new skills to help them on release.
Security and safeguarding
Every person at Usk has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.
All safeguarding processes are overseen by the Gwent-wide Adult Safeguarding Board.
Arrival and first night
When a resident first arrives at Usk, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.
They will get to speak to someone who will check how theyre feeling and ask about any immediate health and wellbeing needs.
Each person who arrives at Usk gets an induction that lasts about a week. They will meet professionals who will help them with:
- health and wellbeing, including mental and sexual health
- any substance misuse issues, including drugs and alcohol
- personal development in custody and on release, including skills, education and training
- other support (sometimes called interventions), such as managing difficult emotions
Everyone also finds out about the rules, fire safety, and how things like calls and visits work.
Around 280 men live at Usk. Most live in shared rooms across the 3 main wings, called A, B and C. Men on the enhanced behaviour level can apply to live i