Detailed guide: Prescoed Prison

Ministry Of Justice

October 23
15:05 2020

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Book and plan your visit to Prescoed

Prison social visits are temporarily suspended at Prescoed. We will update here as soon as this changes. You can also follow @HMPPS on Twitter and read a rolling update page.

There are a number of other ways to contact someone in prison if you are unable to visit them. You can:

You can also contact the Prisoners Families Helpline on 0808 808 2003

Keep in touch with someone at Prescoed

There are several ways you can keep in touch with a resident during their time at Prescoed.

Secure video calls

Secure video calling is available at this prison. Family and friends need to download the purple visits app, create an account, register all visitors, and add the prisoner to their contact list.

Read more about how it works

Phone calls

Residents do not have phones in their rooms so they will always have to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family from 6am to 11:55pm, daily. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.


You can send emails to someone in Prescoed using the Email a Prisoner service.

You might also be able to attach photos and receive replies from the resident, depending on the rules at Prescoed.


You can write at any time.

Include the persons name and prisoner number on the envelope.

If you do not know their prisoner number, contact Prescoed.

All post, apart from legal letters, will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can also send postal orders and cheques. These should be made payable to NOMS Agency and include the residents name and prisoner number on the back.

Gifts and parcels

Prescoed does not normally accept items sent to residents by post. Residents can apply for permission under special circumstances.

You can send residents money instead which they can use to buy items through a catalogue system.

Contact Prescoed for more information.

Life at Prescoed

Prescoed is committed to providing a safe and educational environment where men can learn new skills to help them on release.

Security and safeguarding

Every person at Prescoed has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

All safeguarding processes are overseen by the Gwent-wide Adult Safeguarding Board.

Arrival and first night

When a resident first arrives at Prescoed, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how theyre feeling and ask about any immediate health and wellbeing needs.


Each person who arrives at Prescoed gets an induction that lasts about a week. They will be given talks by some of the governors and meet professionals who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training
  • other support (sometimes called interventions), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.


Around 230 men live at Prescoed, across 11 accommodation blocks. There are a mixture of single and shared rooms. There are dining facilities, a library and a barber shop.

Residents have access to a gym and sports hall and can take part in a varied programme of activities.

Prescoed also has a diverse, multi-faith chaplaincy team providing support to residents.

Education and work

Residents have access to a broad programme of learning opportunities, ranging from basic skills, such as English, Welsh and maths, to higher learning and qualifications. The programme also includes training in a variety of trades and professions, including:

  • health and safety
  • food safety
  • computing skills
  • drug awareness
  • bricklaying
  • barbering

Most work at Prescoed is provided by the local Cilwrgi Farm, where residents perform a variety of roles and gain professional experience and qualifications.

Residents can also take courses in recycling and waste management at the waste management unit.

Temporary release

Residents may be considered for temporary release with the proper checks and planning. Day release and overnight release can be granted to help residents maintain family and community ties and prepare for leaving prison.

Support for family and friends

Find out about advice and helplines for family and friends.

Support at Prescoed

The Prison Advice and Care Trust (PACT) team provides a range of information, guidance and support to families and friends of residents. You can call or ask in the visitors centre to speak to someone.

Telephone: 01291 675 056
Find out about call charges

Problems and complaints

If you have a problem, contact Prescoed. If you cannot resolve the problem directly, you can make a complaint to HM Prison and Probation Service.

HM Prison and Probation Service publishes action plans for Prescoed in response to independent inspections.

Contact Prescoed

Governor: Giles Mason

Telephone (24 hours): 01291 675 000
Fax: 01291 675 158
Find out about call charges


HMP Prescoed

See map

Safer custody hotline

If you have concerns about the safety or wellbeing of a man in Prescoed, call the gatehouse and ask to speak to the orderly officer or duty governor.

Telephone (24 hours): 01291 671 731
Find out about call charges

Help us to improve this page. Give us your feedback in this 2-minute survey.

Published 24 March 2020
Last updated 23 October 2020

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