Detailed guide: New Hall Prison and Young Offender Institution

Ministry Of Justice

August 5
14:37 2020

HMP New Hall is now offering limited visits for family and friends.

To ensure the safety of visitors, residents and staff, there are strict guidelines which must be followed during you visit.

There are a number of other ways to contact someone in prison if you are unable to visit them. You can:

You can also contact the Prisoners Families Helpline on 0808 808 2003.

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Book and plan your visit to New Hall

All visits to New Hall must be booked 48 hours in advance.

To book a visit to someone you must be on their visitor list and have the required ID.

At least one visitor must be 18 or older at every visit.

There may be a limit to the number of visits a person can have.

If the resident is on remand they can have an unlimited number of visits.

If the resident has been convicted (they have been sentenced or are awaiting sentencing) they can have 1 visit every 2 weeks and sometimes more depending on what privileges theyve earned.

Contact New Hall if you have any questions about visiting.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:

  • travel to New Hall
  • somewhere to stay overnight
  • meals

How to book family and friends visits

New Hall is currently operating a limited visits schedule for family and friends. You can book your visit by telephone. There is no online booking service available.

Booking line: 01296 442 668

The booking line is open: Monday to Friday, 9:30am to 1:30pm

Visiting times:

  • Tuesday: 2pm to 3.30pm
  • Wednesday: 2pm to 3.30pm
  • Thursday: 2pm to 3.30pm
  • Saturday: 2pm to 3.30pm
  • Sunday: 2pm to 3.30pm


You can also book by telephone.

Booking line: 0300 060 6515
Monday, Wednesday, Thursday, 9:30am to 12:30pm and 1:30pm to 2:30pm
Find out about call charges

Visiting times:

  • Tuesday: 9am to 11:30am
  • Wednesday: 9am to 11:30am
  • Thursday: 9am to 11:30am

Getting to New Hall

Find New Hall on a map

The closest railway stations are Huddersfield and Wakefield (which has 2 stations, Westgate and Kirkgate). New Hall is around a 25 minute taxi ride from either station.

You can also take a bus from Wakefield Bus Station that will drop you around 1 mile from the prison.

To plan your journey by public transport:

New Hall has a car park with spaces for visitors, including spaces for Blue Badge holders.

Entering New Hall

All visitors aged 16 and older need to bring one of the following types of photo ID:

  • passport
  • driving licence
  • benefit book
  • senior citizens public transport pass
  • annual public transport season ticket (with photo card)
  • employer ID card (if it shows the name of the visitor and the employer)
  • European Community identity card

If you do not have photo ID, bring a bank card and 2 forms of ID with proof of your address.

All visitors will need to be given a pat-down search, including children. You may also be sniffed by security dogs.

There will be no refreshments available during your visit.

You will need to leave any valuables, including phones and watches, in a locker before entering the visitor area.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Visiting facilities

The family-friendly visitors centre is open from 12:30pm to 2.30pm and offers information and support. This will open again at the end of the visit at 4pm. There are toys and activities for children.

You can also book future visits in person at the visitors centre.

The centre is run by the Prison Advice and Care Trust (PACT) charity.

Keep in touch with someone at New Hall

There are several ways you can keep in touch with a resident during their time at New Hall.

Phone calls

You may not be able to speak with someone at New Hall during their first few days. This is because it can take time to approve who they can be in touch with.

Women have phones in their rooms but they will always need to call you rather than you call them. They can make phone calls between 6am and 10pm.

Residents can only phone you if you are named on their list of friends and family. This list is checked by security.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.


You can send emails to someone in New Hall using the Email a Prisoner service.

You might also be able to attach photos and receive replies from the resident, depending on the rules at New Hall.


Include the persons name and prison number on the envelope.

If you do not know their prison number, contact New Hall.

All post apart from legal letters will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

Gifts and parcels

Women in New Hall have to apply for approved items to be sent to them. Contact New Hall for more information on what is allowed.

Make sure to include the persons name and prison number on the parcel.

All parcels will be opened and checked by officers.

Life at New Hall

New Hall is committed to providing a safe and educational environment where women can learn new skills and focus on their personal development.

Security and safeguarding

Every person at New Hall has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

All safeguarding processes are overseen by the Wakefield and District Safeguarding Adults Board.

Arrival and first night

When someone arrives at New Hall they will go into reception. They will be offered a hot drink, a hot meal and a shower. They will be able to make a phone call, free of charge, to a person they choose.

Reception staff will interview the resident and find out about their home situation and any needs they may have. If there are children or animals that are dependant on them, staff will make the appropriate referrals to ensure they are safe and taken care of.

New residents will also be seen by the healthcare team who will sort out any medication and physical and

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