Ministry Of Justice
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Book and plan your visit to Low Newton
Low Newton is now offering limited visits for family and friends in line with coronavirus restrictions.
To ensure the safety of visitors, residents and staff, there are strict guidelines which must be followed during you visit.
New residents are allowed one unbooked reception visit each day in their first 7 days at Newton Hall. Family or friends need to come to the prison visitors centre at one of the set visiting times and say that they are there for a reception visit.
All other visits to Low Newton must be booked 48 hours in advance.
Unconvicted prisoners can have up to 3 visits Monday to Friday and 1 visit on a weekend.
Women who have been convicted can have at least 2 visits each month. This is reviewed each month so they might be able to get more visits.
To book a visit to someone you must be on their visitor list and have the required ID. Residents must submit a visitor request form to security to add people to their list. This must include date of birth for all visitors.
At least one visitor must be 18 or older at every visit.
It can take time for ID to be checked so you might want to arrive 30 minutes before your visit time.
Help with the cost of your visit
If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:
- travel to Low Newton
- somewhere to stay overnight
How to book family and friends visits
Low Newton is running a limited visits schedule. Visits are also happening differently than normal, observing strict guidelines, which must be followed.
You can book your visit by telephone. There is no online booking service available.
Telephone booking line: 0300 303 0632
The booking line is open: Monday to Friday: 9.15am to 4pm
Find out about call charges
Visiting times for friends and family:
- Monday, Tuesday, Thursday, Friday and Saturday: 2.30pm - 3.30pm
- Wednesday: 10am-11am and 2.30pm - 3.30pm
How to book legal and professional visits
There are currently no legal visits taking place.
Video link sessions are subject to availability
Telephone booking line: 0191 376 4195
The booking line is open: Monday to Friday: 9am to 4pm
Find out about call charges
Getting to Low Newton
The closest railway station is Durham. Buses run to Low Newton from North Road, which is a short walk from the station.
To plan your journey by public transport:
There is a visitors car park at the front of the prison but parking is limited during the week. There are 2 spaces for Blue Badge holders. These cannot be booked in advance.
The visitors centre can provide taxi information.
Entering Low Newton
All visitors aged 16 and older need to bring one of the following types of photo ID:
- driving licence
- benefit book
- senior citizens public transport pass
- annual public transport season ticket (with photo card)
- employer ID card (if it shows the name of the visitor and the employer)
- European Community identity card
Visitors without the correct ID may be refused entry.
All visitors will need to be given a pat-down search, including children. You may also be sniffed by security dogs.
Visitors should dress appropriately, or you could be turned away.
You will need to leave any valuables in a locker before entering the visitor area.
You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.
On visiting days the Nepacs visitors centre, (outside the prison next to the visitors car park) is open from 12:30pm to 4pm. Visitors centre staff can provide information and support.
There will be no refreshments or childrens play area available during your visit.
Visitors using wheelchairs need to make their own arrangements to travel from the visitors centre to the prison. There are no extra prison staff available to push wheelchair users. The route to the main visits hall from the visitors centre is ramped to allow access and takes around 4 minutes.
Keeping in touch
There are several ways you can keep in touch with a resident during their time at Low Newton.
Women have phones in their own rooms so they will always have to call you. They have to buy phone credits to do this.
They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take up to a week before they are able to call.
There are phones on all wings of the prison that can be accessed at certain times. The maximum call time is 15 minutes per resident.
You can also exchange voicemails using the Prison Voicemail service.
Officers may listen to phone calls as a way of preventing crime and helping keep people safe.
You can send emails to someone in Low Newton using the Email a Prisoner service.
You might also be able to attach photos and receive replies from the resident, depending on the rules at Low Newton.
Secure video calls
Secure video calling is available at this prison. Family and friends need to download the purple visits app, create an account, register all visitors, and add the prisoner to their contact list.
Include the persons name and prison number on the envelope.
All post apart from legal letters will be opened and checked by officers.
Send money and gifts
You can use the free and fast online service to send money to someone in prison.
Gifts and parcels
People are given a list of approved items that can be sent to them as gifts from a catalogue or the on-site shop. Contact Low Newton for more information on what is allowed.
Make sure to include the persons name and prison number on the parcel.
All parcels will be opened and checked by officers.
Life at Low Newton
Low Newton is committed to providing a safe and educational environment where women can plan for a positive future and learn new skills to help them on release.
Security and safeguarding
Every person at Low Newton has a right to feel safe. The staff at Low Newton are responsible for their safeguarding and welfare at all times.
Safeguarding processes are overseen by the County Durham Safeguarding Adults Inter-agency Partnership for residents who live in County Durham. For other areas of Cumbria, Northumberland and Cleveland, different local partners may be used.
Low Newton trains prisoners to be listeners for those who need support during difficult times.
Arrival and first night
When a resident first arrives at Low Newton, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.