Ministry Of Justice
Help us to improve this page. Give us your feedback in this 2-minute survey.
Book and plan your visit to Isis
Visits at Isis are temporarily suspended following instructions for people to stay at home, protect the NHS and save lives. We will update here as soon as this changes. You can also follow @HMPPS on Twitter and read a rolling update page.
For advice and support, the Prisoners Families Helpline is available on 0808 808 2003.
Keep in touch with someone at Isis
There are several ways you can keep in touch with a resident during their time at Isis.
Residents have phones in their rooms so they are able to call you. They have to buy phone credits to do this.
They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.
You can also exchange voicemails using the Prison Voicemail service.
Officers may listen to phone calls as a way of preventing crime and helping keep people safe.
You can send emails to someone in Isis using the Email a Prisoner service.
You might also be able to attach photos and receive replies from the resident, depending on the rules at Isis.
Secure video calls
Secure video calling is available at this prison. Family and friends need to download the purple visits app, create an account, register all visitors, and add the prisoner to their contact list.
You can write at any time.
Include the persons name and prisoner number on the envelope.
If you do not know their prisoner number, contact Isis.
All post, apart from legal letters, will be opened and checked by officers.
Send money and gifts
You can use the free and fast online service to send money to someone in prison.
You can also send:
- postal orders
Postal orders and cheques should be made payable to NOMS Agency or HMPPS and include the residents name and prisoner number on the back.
Gifts and parcels
People in Isis are given a list of approved items that can be sent to them as gifts. Contact Isis for more information on whats allowed.
In the first 28 days, men can apply to get a clothing parcel handed in. They can apply for another after 6 months. Parcels can be handed in at visits.
Make sure to include the persons name and prisoner number on the parcel.
All parcels will be opened and checked by officers.
Life at Isis
Isis is committed to providing a safe and educational environment where men can learn new skills to help them on release.
Security and safeguarding
Every person at Isis has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.
All safeguarding processes are overseen by the Royal Greenwich Safeguarding Adults Board.
Arrival and first night
When a resident first arrives at Isis, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.
They will get to speak to someone who will check how theyre feeling and ask about any immediate health and wellbeing needs.
Each person who arrives at Isis gets an induction that lasts about 2 weeks. They will meet professionals who will help them with:
- health and wellbeing, including mental and sexual health
- any substance misuse issues, including drugs and alcohol
- personal development in custody and on release, including skills, education and training
- other support (sometimes called interventions), such as managing difficult emotions
Everyone also finds out about the rules, fire safety and how things like calls, biometric application kiosks and visits work.
Around 600 men live at Isis in 2 house blocks called Thames and Meridian. There is a mixture of single and double rooms.
Facilities include a gym, education and vocational training centre, segregation unit and fitness academy.
Education and work
Residents have access to education and training provided by Novus.
They can get academic qualifications, as well as certificates in a broad range of work-related subjects, including:
- waste management
- bicycle repair
- industrial cleaning
- media and reprographics
- broadcasting and media studies
- English for students of other languages
Isis runs a number of accredited offending behaviour programmes.
Residents also have the opportunity to apply for jobs in almost all aspects of prison life.Those who do a learning and development qualification can apply for jobs as mentors and peer group workers.
Support for family and friends
Find out about advice and helplines for family and friends.
Support at Isis
Family support in the visitor centres, family days, family group workand one to one case work around family issues is all provided by the Prison Advice and Care Trust (PACT).
Specialist staff and voluntary workers make sure that friends and families get a warm welcome. They offer emotional support and practical information about prison life and procedures.
Extra individual support and information packs can be given to first time visitors.
Family group work is offered which focuses on how fathers can build and maintain healthy relationships with their families while in prison. They help men to set realistic goals for family life, to consider the practical and emotional impact on themselves and their families and how to deal with them.
Oxleas also provides family-focused sessions about issues such as drug and alcohol abuse and addiction, wellbeing, relationships, communication, resilience and family group conferencing. It can also refer family members on to relevant services they may find useful.
Problems and complaints
If you have a problem contact Isis. If you cannot resolve the problem directly, you can make a complaint to HM Prison and Probation Service.
HM Prison and Probation Service publishes action plans for Isis in response to independent inspections.
Governor: Emily Thomas
Telephone: 020 3356 4000
Monday to Friday: 7am to 8pm
Weekends: 7am to 5pm
Fax: 0203 356 4001
Find out about call charges
Safer custody hotline
If you have concerns about the safety or wellbeing of a man in Isis, call the safer custody hotline.
This is a voicemail service which is checked twice a day on most days.
Your call will be returned if you leave all the information asked for in the message: your name and telephone number, the residents name and prisoner number, and a brief outline of your concern.
Telephone: 0203 356 4389
In an emergency, call the switchboard.
Help us to improve this page. Give us you
Write a Comment
Ministerial Departmental News
- PM's Office, 10 Downing Street
- Cabinet Office
- Department for Business, Innovation and Skills
- Department for Communities and Local Government
- Department for Culture, Media and Sport
- Department for Education
- Department for Environment, Food and Rural Affairs
- Department for International Development
- Department for Transport
- Department for Work and Pensions
- Department of Energy and Climate Change
- Department of Health
- Foreign and Commonwealth Office
- HM Treasury
- Home Office
- Ministry of Defence
- Ministry of Justice
- Northern Ireland Office
- Scotland Office
- Wales Office
- See all departments