Detailed guide: Frankland Prison

Ministry Of Justice

August 11
20:28 2020

Book and plan your visit to Frankland

Visits at Frankland are temporarily suspended following instructions for people to stay at home, protect the NHS and save lives. We will update here as soon as this changes. You can also follow @HMPPS on Twitter and read a rolling update page.

For advice and support, the Prisoners Families Helpline is available on 0808 808 2003.

Keep in touch with someone at Frankland

There are several ways you can keep in touch with a resident during their time at Frankland.

Phone calls

Residents do not have phones in their rooms so they will always have to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.


You can send emails to someone in Frankland using the Email a Prisoner service.

You might also be able to attach photos and receive replies from the resident, depending on the rules at Frankland.

Secure video calls

Secure video calling is available at this prison. Family and friends need to download the purple visits app, create an account, register all visitors, and add the prisoner to their contact list.

Read more about how it works


You can write at any time.

Include the persons name and prisoner number on the envelope.

If you do not know their prisoner number, contact Frankland.

All post, apart from legal letters, will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can also send:

  • postal orders
  • cheques
  • cash

Postal orders and cheques should be made payable to The Governor. Also include a covering letter specifying the intended residents name and prisoner number.

Gifts and parcels

You can not post or hand in anything for a resident in Frankland. Anything the resident needs must be ordered through the prison catalogues.

Life at Frankland

Frankland is committed to providing a safe and educational environment where men can learn new skills to help them on release.

Security and safeguarding

Every person at Frankland has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

All safeguarding processes are overseen by County Durham Safeguarding Adults Inter-Agency Partnership.

Arrival and first night

When a resident first arrives at Frankland, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how theyre feeling and ask about any immediate health and wellbeing needs.


Each person who arrives at Frankland gets an induction that lasts about a week. They will meet professionals who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training
  • other support (sometimes called interventions), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.


Around 850 men live at Frankland across 8 wings. Rooms are single with their own toilets and sinks.

There is a healthcare unit and management progression unit.

There are gym facilities and all residents have access to a range of physical activities.

Education and work

Milton Keynes College provides various courses from basic skills to degree level. Residents can study full time or part time in a range of industrial, vocational and academic settings and gain nationally recognised qualifications.

Residents at Frankland can work in furniture production, cutting and sewing and recycling.

A range of offending behaviour programmes are offered.

Organisations Frankland works with

Frankland works with a wide range of local organisations to provide support and guidance to residents, including:

  • Age UK
  • Royal British Legion
  • Fine Cell Work
  • Samaritans

Support for family and friends

Find out about advice and helplines for family and friends.

Support at Frankland

Nepacs staff in the visitors centre can offer information and support. You can contact the visitors centre on: 0191 376 5200.

Problems and complaints

If you have a problem contact Frankland. If you cannot resolve the problem directly, you can make a complaint to HM Prison and Probation Service.

Contact Frankland

Governor: Gavin OMalley

Telephone: 0191 376 5000
Fax: 0191 376 5001
Find out about call charges


HMP Frankland

See map

Safety concerns

If you have concerns about the safety or wellbeing of a man in Frankland, call the main telephone number and ask to speak to a member of staff.

Published 16 June 2020
Last updated 11 August 2020 +show all updates
  1. Updated visiting information in line with coronavirus restrictions.

  2. added video calling info

  3. First published.

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