Detailed guide: Frankland Prison

Ministry Of Justice

June 16
11:39 2020

Prison visits are temporarily suspended following instructions for people to stay at home, protect the NHS and save lives. We will update here as soon as this changes. You can also follow @HMPPS on Twitter and read a rolling update page.

There are a number of other ways to contact someone in prison if you are unable to visit them. You can:

You can also contact the Prisoners Families Helpline on 0808 808 2003.

Book and plan your visit to Frankland

To visit someone in Frankland you must:

  • be on that persons visitor list
  • book your visit at least 2 days in advance
  • have the required ID with you when you go

At least one visitor must be 18 or older at every visit. Up to 3 adults can visit at one time, along with any children.

The number of visits a resident can have depends on the privilege level he is on. You can check this with Frankland.

See the Nepacs website to learn more about visiting Frankland.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:

  • travel to Frankland
  • somewhere to stay overnight
  • meals

How to book family and friends visits

You can book your visit online.

You can also book by telephone.

Booking line: 0191 376 5048
Monday to Friday, 8:30am to midday
Find out about call charges

Visiting times are Tuesday to Sunday, 2pm to 4pm.

Booking line: 0191 376 5048
Monday to Friday, 8:30am to midday
Find out about call charges

Visiting times:

  • Tuesday: 9:30am to 11:30am
  • Thursday: 9:30am to 11:30am

High-risk visits are held (with the governors permission) on Tuesday to Friday, 2pm to 3:50pm.

Getting to Frankland

Find Frankland on a map

The closest railway station is Durham, then take a taxi or bus to Brasside.

To plan your journey by public transport:

There is free car parking available at the prison and on-street parking. There are spaces for Blue Badge holders.

Entering Frankland

All visitors aged 16 and older need to bring one of the following types of photo ID:

  • passport
  • driving licence
  • benefit book
  • senior citizens public transport pass
  • annual public transport season ticket (with photo card)
  • employer ID card (if it shows the name of the visitor and the employer)
  • European Community identity card

All visitors will need to be given a pat-down search, including children. You may also be sniffed by security dogs.

Frankland has a strict dress code policy, which means visitors should wear smart clothes (no vests, no low-cut tops, no shorts, no short dresses, no ripped clothing, no offensive slogans, no camouflage and no headwear, other than that worn for religious reasons).

Each adult visitor is allowed to take in a maximum of 30 in coins (notes are not allowed). The money can be used to buy food and drink in the visiting room.

There are strict controls on what you can take into Frankland. You will have to leave most of the things you have with you in a locker (1 coin refundable) or with security. This includes pushchairs and car seats.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Visiting facilities

There is a visitors centre run by Nepacs. The centre is open on visiting days from 11:30am to 4:15pm.

The visitors centre has refreshment facilities, a childrens play area and youth room.

In the visiting room there is a childrens play area and tea bar.

Family days

Family day visits take place during school holidays. Residents have to apply for these. Dates are advertised in the visitors centre.

Keep in touch with someone at Frankland

There are several ways you can keep in touch with a resident during their time at Frankland.

Phone calls

Residents do not have phones in their rooms so they will always have to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.


You can send emails to someone in Frankland using the Email a Prisoner service.

You might also be able to attach photos and receive replies from the resident, depending on the rules at Frankland.


You can write at any time.

Include the persons name and prisoner number on the envelope.

If you do not know their prisoner number, contact Frankland.

All post, apart from legal letters, will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can also send:

  • postal orders
  • cheques
  • cash

Postal orders and cheques should be made payable to The Governor. Also include a covering letter specifying the intended residents name and prisoner number.

Gifts and parcels

You can not post or hand in anything for a resident in Frankland. Anything the resident needs must be ordered through the prison catalogues.

Life at Frankland

Frankland is committed to providing a safe and educational environment where men can learn new skills to help them on release.

Security and safeguarding

Every person at Frankland has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

All safeguarding processes are overseen by County Durham Safeguarding Adults Inter-Agency Partnership.

Arrival and first night

When a resident first arrives at Frankland, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how theyre feeling and ask about any immediate health and wellbeing needs.


Each person who arrives at Frankland gets an induction that lasts about a week. They will meet professionals who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training
  • other support (sometimes called interventions), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

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