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Detailed guide: Feltham Young Offender Institute

Ministry Of Justice

March 25
15:53 2020

Prison visits are temporarily suspended following instructions for people to stay at home, protect the NHS and save lives. We will update here as soon as this changes. You can also follow @HMPPS on Twitter and read a rolling update page.

There are a number of other ways to contact someone in prison if you are unable to visit them. You can:

You can also contact the Prisoners Families Helpline on 0808 808 2003.

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Book and plan your visit to Feltham

To visit someone in Feltham you must:

  • be on that persons visitor list
  • book your visit 2 weeks in advance
  • have the required ID with you when you go

Contact Feltham if you have any questions about visiting.

At least one visitor must be 18 or older at every visit.

There is a limit to the number of visits someone can have depending on their circumstances. You can check this with Feltham.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:

  • travel to Feltham
  • somewhere to stay overnight
  • meals

How to book family and friends visits

You can book your visit online.

You can also book by telephone.

Booking line: 020 8844 5400
Monday to Friday, 8:30am to 4:45pm
Saturday and Sunday, 8:30am to 11:45am
Find out about call charges

Visiting times for Feltham A (15 to 18 year olds):

  • Monday: 1:30pm to 4:30pm
  • Tuesday: 1:30pm to 4:30pm
  • Wednesday: 1:30pm to 4:30pm
  • Thursday: 1:30pm to 4:30pm
  • Saturday: 1:30pm to 4:30pm
  • every other Sunday (Gold behaviour level): 1:30pm to 4:30pm

Visiting times for Feltham B (18 to 21 year olds):

  • Monday: 1:30pm to 3pm, 3pm to 4:30pm
  • Wednesday: 1:30pm to 3pm, 3pm to 4:30pm
  • Saturday: 8:45am to 10am, 10am to 11:30am, 1:30pm to 3pm, 3pm to 4:30pm
  • every other Sunday (enhanced behaviour level): 1:30pm to 4:30pm

Email: legalvisits.feltham@justice.gov.uk

You can also book legal visits by telephone.

Booking line: 020 8844 5564
Monday to Friday, 8:30am to 4:45pm
Find out about call charges

Property can be handed in for looked-after children who do not receive family visits before legal visits on Mondays and Wednesdays. Let Feltham know you have property when booking your visit.

Visiting times for Feltham A (15 to 18 year olds):

  • Monday: 8:30am to 11:30am
  • Tuesday: 8:30am to 11:30am, 1:30pm to 4:30pm
  • Wednesday: 8:30am to 11:30am
  • Thursday: 8:30am to 11:30am, 1:30pm to 4:30pm

Visiting times for Feltham B (18 to 21 year olds):

  • Monday: 1:30pm to 3pm, 3pm to 4:30pm
  • Wednesday: 1:30pm to 3pm, 3pm to 4:30pm

Getting to Feltham

Find Feltham on a map

The closest railway station is Feltham.

To plan your journey by public transport:

Feltham has limited parking for visitors, including space for Blue Badge holders.

Entering Feltham

All visitors aged 16 and older need to bring one of the following types of photo ID:

  • passport
  • driving licence
  • benefit book
  • senior citizens public transport pass
  • annual public transport season ticket (with photo card)
  • employer ID card (if it shows the name of the visitor and the employer)
  • European Community identity card

All visitors will need to be given a pat-down search, including children. You may also be sniffed by security dogs.

Revealing clothing is not allowed. You may be turned away if you are wearing items like vests, ripped jeans, mini skirts or short shorts. Hoodies and hooded jackets are also not allowed.

Each adult visitor is allowed to take in a maximum of 20 in coins (notes are not allowed). The money can be used to buy drinks and snacks in the visiting hall.

There are strict controls on what you can take into Feltham. You will have to leave most of the things you have with you in a locker in the visitors centre or in your car. This includes pushchairs and car seats.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Call the booking line if you have any questions about visiting.

Visiting facilities

Feltham has a visitors centre run by Spurgeons Childrens Charity. Visitors are offered a warm welcome, information and support. It includes a childrens play area, baby changing facilities and snack bar serving hot and cold drinks.

The visiting centre also includes lockers for storing personal property during your visit. They take 1 coins.

Contact the visitors centre if you have any questions about visiting.

Family days

Family days give young people a chance to spend more time with their family.

Residents must apply to arrange a family day. Visitors can get more information from the visitors centre.

Keep in touch with someone at Feltham

You may not be able to speak with someone at Feltham during their first few days. This is because it can take time to approve who they can be in touch with.

Phone calls

Young people in Feltham have access to phones throughout their units and can make calls in the early evenings and during free periods. Every resident is given 4 credit for telephone calls when they first arrive.

A person in Feltham can call anyone on their list of friends and family. This list is checked by security.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Feltham using the Email a Prisoner service.

You might also be able to attach photos and receive replies from the resident, depending on the rules at Feltham.

Letters

Include the persons name and prison number on the envelope.

If you do not know their prison number, contact Feltham.

All post apart from legal letters will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can also send postal orders. Make the order payable to HM Prison Service and include the recipients name and prison number on the back of the order.

Gifts and parcels (property)

People in Feltham have a list of approved items that can be given to them by family and friends.

Residents must first apply for permission to receive items. Feltham then sends the family member or friend an approved stamp to fix to their parcel.

Family and friends can then hand in the parcel before visits on the following days:

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