Detailed guide: Berwyn Prison

Ministry Of Justice

September 15
17:24 2020

Book and plan your visit to Berwyn

Berwyn is now offering limited visits for family and friends in line with coronavirus restrictions.

To ensure the safety of visitors, residents and staff, there are strict guidelines which must be followed during you visit.

At Berwyn, residents are responsible for booking their own visits. These must generally be booked at least 2 days in advance.

Up to 32 adults can visit at a time, plus 2 children. At least one visitor must be 18 or older.

Contact Berwyn if you have any questions about visiting.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:

  • travel to Berwyn
  • somewhere to stay overnight
  • meals

How to book family and friends visits

Berwyn is running a limited visits schedule. Visits are also happening differently than normal, observing strict guidelines, which must be followed.

You can book your visit by telephone or you can also register to use the secure video calls service. There is no online booking service available.

Booking line: 01978 523300
The booking line is open Monday to Friday, 8:30am to 4:30pm
Find out about call charges

Visiting times:

  • Monday to Thursday: 9am to 9:45am, 10:15am to 11:00am, 2:00pm to 2:45pm and 3:15pm to 4pm
  • Friday: 9am to 9:45am, 10:15am to 11:00am
  • Saturday and Sunday: 9am to 9:45am, 10:15am to 11:00am and 2:15pm to 3pm

There are currently no legal visits taking place.

Getting to Berwyn

Find Berwyn on a map

Berwyn is about 4 miles from Wrexham General and Wrexham Central stations. A number of local buses from Wrexham town centre pass the prison. There is also a taxi rank at each station.

To plan your journey by public transport:

There is parking at the prison, including spaces for Blue Badge holders.

Entering Berwyn

On the first visit to Berwyn, adults are photographed and fingerprinted for the security system. These are used to confirm their identity on future visits.

All visitors must also bring ID to every visit.

Acceptable ID can be either one of the following:

  • passport
  • European Community identity card
  • driving licence
  • benefits book
  • senior citizens public transport pass
  • employer or student identity card (with photo or signature)
  • CitizenCard (UK national ID card)

Or one of the following, plus 2 official addressed letters such as a household bill no more than 6 months old:

  • birth certificate
  • marriage certificate
  • rail or bus pass (with photo)
  • cheque book or debit card
  • employer or student card not acceptable on its own
  • young persons proof of age card
  • trade union or student union membership card
  • library card (with signature)
  • rent book
  • non-EU identity or residents card

All visitors will need to be given a pat-down search, including children. You may also be sniffed by security dogs.

Visitors should dress appropriately. You may be turned away if you are wearing items like revealing clothing or clothing with offensive slogans. Ask at the visitors centre if you have questions about appropriate dress.

There will be no refreshments available during your visit.

There are strict controls on what you can take into Berwyn. You will have to leave most of the things you have with you in a locker or with security. This includes pushchairs and car seats.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Visiting facilities

There is a visitors centre run by the Prison Advice and Care Trust (PACT) charity.

There will be no refreshments available during your visit.

The childrens play areas are currently not available to use.

Email: 01978 523 307
Find out about call charges

Family days

There are currently no family days being run.

Keep in touch with someone at Berwyn

There are several ways you can keep in touch with a resident during their time at Berwyn.

Phone calls

Residents have phones in their rooms and are able to make calls at any time.

Phones do not accept incoming calls so they will always have to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.


You can send emails to someone in Berwyn using the Email a Prisoner service.

You are able to attach photos for an additional charge and receive replies from the resident.

Emails are monitored.

Secure video calls

Secure video calling is available at this prison. Family and friends need to download the purple visits app, create an account, register all visitors, and add the prisoner to their contact list.

Read more about how it works


You can write at any time.

Include the persons name and prisoner number on the envelope.

If you do not know their prisoner number, contact Berwyn.

All post, apart from legal letters, will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can also send postal orders and cheques. These should be made payable to HMPPS and include the residents name and prisoner number on the back.

Cheques can take up to 3 weeks to clear.

Gifts and parcels

People in Berwyn are given a list of items that they can buy from approved suppliers through a catalogue system.

They can also apply to receive a clothing parcel once or twice a year depending on their length of time in prison and their behaviour level. These parcels cannot be posted in and must be handed in to staff during a visit. All items will be opened and checked by officers.

Life at Berwyn

Berwyn is committed to providing a safe and educational environment where men can learn new skills to help them on release.

Security and safeguarding

Every person at Berwyn has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

All safeguarding processes are overseen by the North Wales Safeguarding Board.

Arrival and first night

When a resident first arrives at Berwyn, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how theyre feeling and ask about any immediate health and wellbeing needs.

Extra attention is taken on arrival to make the resident as comfortable as possible. Several check

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