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Guidance: MOD Schools complaints procedure

Ministry Of Defence

October 1
11:59 2020

Complaints procedure for MOD schools and settings overseas

Complaints procedure for MOD schools and settings overseas - Annex A

Complaints procedure for MOD schools and settings overseas - Annex B

Complaints procedure for MOD schools and settings overseas - Annex C

Complaints procedure for MOD schools and settings overseas - Annex D

Complaints procedure for MOD schools and settings overseas - Annex E

Details

The Directorate Children and Young People (DCYP) have published this guide to explain the procedures for complaints to MOD Schools. This guide includes:

  • complaints from parents about actions of a member of staff other than the head teacher
  • complaints from parents about actions of the head teacher
  • complaints from pupils
  • curriculum complaints
  • special educational needs and disability (SEND) complaints
  • exclusion complaints
  • safeguarding complaints
  • complaints about DCYP MOD Schools staff
Published 10 April 2017
Last updated 1 October 2020 +show all updates
  1. Added: Complaints procedure for MOD Schools to replace previous version from 2017 along with Annex A to E

  2. Added the following note: This procedure is currently under review. Further information will be released in due course.

  3. First published.

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