Department For Transport
June 26
23:15
2023
Detail of outcome
This response forms an important part of governments commitment to improving the consumer aviation experience and sets out next steps on the proposals to reform:
- the Civil Aviation Authoritys consumer enforcement powers
- consumer dispute resolution
- flight delay compensation
- accessible air travel
We will continue to work closely with industry, consumer groups and individuals to ensure our consumer reform programme delivers for passengers who remain at the heart of UK aviation.
Original consultation
Consultation description
We are seeking views on reforming aviation consumer policy on a range of air passenger rights issues.
The proposals include:
- increasing the enforcement powers of the UKs aviation regulator, the Civil Aviation Authority
- mandatory alternative dispute resolution for all airlines
- changes to compensation for delays and cancellations
- more accessible air travel
The aviation consumer policy seeks to ensure that the rights of passengers travelling by air are better protected and that enforcement of existing rights is strengthened.
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