GovWire

Guidance: Hindley Prison

Ministry Of Justice

November 8
11:45 2023

Book and plan your visit to Hindley

To visit someone in Hindley you must:

  • be on that persons visitor list
  • book your visit in advance
  • have the required ID with you when you go

There may be a limit to the number of visits a prisoner can have. You can check this with Hindley prison.

Contact Hindley if you have any questions about visiting.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:

  • travel to Hindley
  • somewhere to stay overnight
  • meals

How to book family and friends visits

You can book your visit online, by telephone or you can register to use the secure video calls service.

Booking line: 01942 663234 or 01942 663492
The booking lines are open Monday to Friday: 9am to midday and 1pm to 3pm
Find out about call charges

You can also book a social visit by email: Socialvisits.Hindley@justice.gov.uk

Visiting times:

  • Visits run Monday to Sunday: 2pm to 3:30pm

The easiest way to book a legal or professional visit is by email: LegalVisits.Hindley@justice.gov.uk

Bookings can also be made by calling 01942 663 234 or 01942 663 492.

Legal visits booking lines are open 9am to midday and 1pm to 3pm

Visiting times:

  • Monday to Friday: 2pm to 3pm and 3pm to 4pm

Each session is 1 hour long.

  • There are no restrictions on who can visit a prisoner as long as they are on the prisoners approved visitors list.
  • Visitors are restricted up to 3 adults and 3 children per visit.
  • Children over 11 are classed as adults due to seating arrangements.
  • The canteen is open in the visits hall
  • Prisoners can have up to 2 visit per month and depending on the IEP level could also have privilege visits.
  • Families are allowed to bring up to 25 with them in change (this may change from 1 Oct when we are planning to use card machine and go cashless)

Getting to Hindley

Find Hindley on a map

The closest railway stations are Wigan North Western (360 towards Warrington) and Wigan Wallgate (Line 9 towards Higher Folds) where you can catch a local bus to Hindley. There are also taxi ranks outside the stations.

To plan your journey by public transport:

By bus:

You can catch the 658 bus from Wigan bus station. The bus stops at the top of the road leading to the establishment.

By Car:

Travelling from Liverpool on the A580 East Lancashire Road: Exit at the East Lancashire Road/M6 (junction 24), turning left following signs for Ashton. Continue on the A58 through Ashton town centre for approximately 3 miles. Turn right at the traffic lights/T junction (signpost HM Prison). Almost immediately, turn left into Bickershaw Lane, and continue for 1 mile until you see a signpost directing left to HMYOI Hindley. Parking is signposted on left of the main gate next to the Visitor Centre.

Travelling from Manchester on the A580 East Lancashire Road: Exit the East Lancashire Road turning right at Golbourne and following the directions for Abram. Continue for approximately 2.5 miles through Golbourne. At a public house called the Dover Lock the road will bend sharply to the right, over the canal bridge. Continue for approximately 1 mile until you reach a set of traffic lights, turn right onto Bickershaw Road. Continue for 1 mile until you see a signpost directing left to HMYOI Hindley. Parking is signposted on left of the main gate next to the Visitor Centre.

Travelling on the M61 motorway: Exit the M61 at junction 5 travelling towards Westhoughton and Wigan. Stay in the left lane, at the next roundabout, take the 2nd main exit following the signs for the A58 Wigan. Turn left at the next set of traffic lights, signposted Leigh. Proceed for approximately 1 mile, pass a train station on the left and go straight on at the roundabout. After another mile turn right at the traffic lights. Continue for 1 mile to the next set of traffic lights and turn left, following the sign for Leigh A578. Turn right at the next traffic lights into Smiths Lane. Continue for 1.5 miles until you see a signpost directing right to HMYOI Hindley.

There is a visitors car park to the left of the main gate (signposted as visitors car park).

Entering Hindley

All visitors, aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID when visiting a prison.

Except for urgent visits approved by the Duty Governor, all visitors to prisoners must pre-booked whether their visit is domestic or professional.

All visitors will need to be given a pat-down search, including children. You may also be sniffed by security dogs.

There are refreshments available to purchase during your visit. Visitors are allowed to bring up to 25 in change.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Visiting facilities

There is a visitors centre run by Partners of Prisoners (POPS).

Facilities include:

  • Waiting Room
  • Coin operated lockers
  • General information about visiting and opportunities at Hindley
  • Disabled access and facilities
  • Disabled, Male and Female toilet with baby changing facilities
  • Refreshments available to purchase in the Visits Hall
  • TV for displaying Resettlement opportunities, books, and activities
  • Dedicated Neurodiversity visits called Blue visits via application process
  • Family photos available to purchase on your visits

The centre is open every day from 12:30pm to 4:30pm.

Telephone: 01942 663 187
Find out about call charges

Family days

These will be for those aged over 13 (with some designated for younger children) and will take place over the year. There will be some in term time and some in the school holidays.

Family days will be advertised and prisoners can apply using the internal application system.

We are also using the family room throughout the year for prisoners to use, this can also be applied to use through internal application and will go through a screening process.

Keep in touch with someone at Hindley

There are several ways you can keep in touch with someone during their time at Hindley.

For the main switchboard please call: 01942 663100.

Phone calls

Prisoners have phones in their cells and will always have to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Hindley using the Email a Prisoner service.

You might also be able to attach photos and receive replies, depending on the rules at Hindley.

Secure video calls

To have a secure video call with someone in this prison you need to:

  • Download the Prison Video app
  • Create an account
  • Register all visitors
  • Add the prisoner to your contact list.

How to book a secure video call

Secure video calls at this prison can be requested by prisoners only.

You will receive a notification if a prisoner has requested a video call with you.

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