Guidance: Prisoner complaints policy framework

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Ministry Of Justice

January 16

14:45 2023

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Prisoner complaints policy framework

PDF, 640 KB, 50 pages

Annex J: Information for prisoners: Making complaints (easy read)

PDF, 1.93 MB, 11 pages

Prisoner complaints policy framework (Welsh)

PDF, 747 KB, 51 pages

Annex J: Information for prisoners: Making complaints (easy read) (Welsh)

PDF, 1.92 MB, 11 pages

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Translated complaint forms

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The Prisoner Complaints Framework sets out requirements and information on providing a fair and effective system for dealing with prisoner complaints, including by ensuring procedural justice and taking a problem-solving approach for both adult prisoners and young people. It also incorporates the parts of PSI 58/2010 (Prison and Probation Ombudsman) that refer to complaints.

Published 5 July 2019
Last updated 16 January 2023 +show all updates

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