Civil/crime news: pilot for contract performance reports

Legal Aid Agency

July 25
13:31 2017

Information reports highlighting performance against contract requirements are to be emailed to providers working in London and Bristol during August 2017.

What do the reports show?

The Provider Activity Report (PAR) contains a wealth of key information. Some examples include:

  • Defence Solicitor Call Centre acceptance rates
  • rejects for claims submitted
  • reconciliation statistics for standard and variable monthly payments

Why are you doing this now?

You may already be familiar with these reports through discussions with your contract manager. If so, then you will understand that PARs are important to how we manage your contract.

We just want to be transparent about the information we hold and give you the opportunity to keep tabs on changes in your performance.

Timescales and next steps

We will be contacting providers in Bristol and London at the end of July about the August pilot in their regions. This will allow us to explain in detail the information we will be looking to gather during the feedback process.If all goes well when we evaluate your feedback then we will start full rollout across England and Wales during September 2017.

Who will you contact?

We plan to email the designated primary contact email address we hold for your office in Contracted Work and Administration (CWA).

How can I check you have the right email address?

You can check the designated primary contact email address we hold for you by going into the CWA systemThere is a user guide on GOV.UK which sets out how to check and amend this information see below.

Further information

CWA detailed user guides download CWA user guide admin and see page 7 Primary Contacts

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