GovWire

Civil news: tips to help you when submitting VHCC family work

Legal Aid Agency

February 21
15:07 2017

We have checked through correspondence received by the VHCC family team in recent weeks and believe the following tips could help you avoid unnecessary delays.

Avoid sending documents by both email and DX

This often causes confusion and additional work for the team, meaning that it takes longer for them to issue a response.

Unless otherwise requested choose just one way of sending documents i.e. email or DX.

Download and use the template to register a VHCC case

As you work through the registration template remember that the VHCC team requires the following:

  • certificate reference numbers
  • number of hearing days and advocate meetings to date
  • number of future hearing days/advocate meetings
  • date of final hearing (if known)
  • full breakdown of costs to date

If information is missing the VHCC team will need to ask for additional information, which will mean delays. A link to the page hosting the template is available below.

Use correct process for enquiries

Enquiries about cases managed within CCMS need to be dealt with in the CCMS environment.Non-CCMS cases enquiries can be dealt with by emailing: vhcc.queries@legalaid.gsi.gov.uk

Avoid emailing caseworkers directly as this can cause unnecessary delays.

Further information

Family high cost cases scroll down to when a case becomes high cost for link to email template to help you register your VHCC case

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