Legal Aid Agency
The countdown is on to 1 April 2016 when it becomes mandatory to use the Client and Cost Management System (CCMS).
Our most recent analysis showed that 89% of all civil applications were being made through CCMS. So, the majority of users are now switching on to the system. Its important that you are among the majority as 1 April is now just weeks away.
If you are not yet using CCMS there is still time to make use of the training and support that is available see below.
How are we doing?
We have received useful feedback from providers using CCMS and this has helped us to improve the system further.
For example, the most recent merits interview upgrade is now fully implemented and the 50% reduction in screens is proving popular with users.
Further system upgrades on the way include document upload and means interview improvements.
Training and support
We offer a wealth of training and support for new and existing users, including guidance on the CCMS website see below.
To get on board or refresh your skills sign up to our upcoming training sessions see below.
Its also worth looking out for our monthly e-trainer e-mail which gives you details of training courses, hints and tips, FAQs and spotlights on key training.
CCMS website guidance on how to start using the system
CCMS online training sessions to book a training module
CCMS Team email us your questions