GovWire

Joanna Wallace reappointed as Independent Case Examiner

Independent Case Examiner

April 5
23:16 2016

Joannas new term began on 1 April 2016. Her contract has been extended for 3 years.

Robert Devereux, the Permanent Secretary, said today:

I am delighted that Joanna has been reappointed as the Independent Case Examiner. Over the last 3 years she has played a key role in supporting our drive to improve the services that we deliver for our customers. She will continue to bring a wealth of skills and experience to this role.

Joanna Wallace, Independent Case Examiner, said:

It has been a great privilege to be the Independent Case Examiner over the past 3 years, adjudicating the complaints received and feeding my findings back to the DWP. I look forward to continuing in this role for the next 3 years.

More information

The Independent Case Examiner (ICE) service has been available to customers of DWP since 2007. Its the independent complaints tier once complainants have exhausted any internal complaints processes for operational organisations of the:

  • Department for Work and Pensions
  • Financial Assistance Scheme
  • Pension Protection Fund
  • Independent Living Fund
  • Northern Ireland Social Security Agency

Related Articles

Comments

  1. We don't have any comments for this article yet. Why not join in and start a discussion.

Write a Comment

Your name:
Your email:
Comments:

Post my comment

Recent Comments

Follow Us on Twitter

Share This


Enjoyed this? Why not share it with others if you've found it useful by using one of the tools below: