Corporate report: Environment Agency customer service commitment

Environment Agency

March 18

14:42 2024

It sets out the commitment to its customer around what they can expect regarding:

Published 15 July 2016
Last updated 18 March 2024 +show all updates

18 March 2024
Added a link on how to make a Freedom of Information request.
24 November 2022
Minor word updates to Environment Agency service standards
4 July 2022
Updated section 5 'Environment Agency service standards' with aim to acknowledge complaints within 3 working days. Updated section 6 'Responding to environmental incidents' to use information provided to enable targeted compliance, regulation and enforcement.
26 August 2021
New section - how the Environment Agency responds to incidents
19 February 2021
Updated the teams response time in our service standard information.
16 December 2019
Removed section 7 - how we have performed
13 September 2016
A position statement 'Managing unacceptable customer behaviour' has been added.
15 July 2016
First published.