GovWire

Guidance: Guidance on contacting the Student Loans Company

Student Loans Company

March 14
09:52 2023

Due to industrial action on Wednesday 15 March, it may take longer than usual for us to respond to your calls and messages.

Weve taken steps to make sure your application and account access is not affected. If it takes longer than normal to speak to us, please check your online account or visit our guidance pages for more information.

Student Finance England

For general information about student finance, you can check:

Repayment customers can log in to the online repayment service at www.gov.uk/sign-in-to-manage-your-student-loan-balance

You can sign in to your Student Finance account to:

  • check what stage your application is at
  • check how much and when youll be paid
  • change your personal or course details
  • reset your password

Visit our How to guide for answers to common queries such as checking your application status, changing your application and updating your bank details!

Contact Student Finance England

Student Finance Wales

For general information, you can check:

Repayment customers can log in to the online repayment service at www.gov.uk/sign-in-to-manage-your-student-loan-balance

Contact Student Finance Wales

Student Finance Northern Ireland

For general information, you can check www.studentfinanceni.co.uk

Repayment customers can log in to the online repayment service at www.gov.uk/sign-in-to-manage-your-student-loan-balance

Contact Student Finance Northern Ireland

EU students

Student Finance Services
0141 243 3570
Open Monday to Friday from 8am to 8pm
Open Saturday from 9am to 4pm

Please note, this line is only for students who cant get student finance through Student Finance England, Student Finance Wales or Student Finance Northern Ireland.

If youre not sure if this is you, and you normally live in:

Student Awards Agency Scotland

For payment information, you should check the SAAS payment guide before you contact us.

SLC Loan payment enquiries

Read our guidance for students from Scotland page.

Contact Student Loans Company

SAAS application, bursary or grant payment enquiries

You should contact SAAS for all SAAS application, award notice, bursary or grant payments enquiries.

Repayments

For general information you can check:

For information on how to contact SLC for general repayment enquiries, visit www.gov.uk/guidance/contact-slc-repayment-enquiries.

Youll also find information on how to contact SLC for:

  • overpayment enquiries
  • enquiries if you have an arrears balance

Customer Relations

Contact the Student Loans Company if you want to make a complaint.

Appeal a decision

An appeal is a formal request to the Student Loans Company asking them to review a decision about whether you can get financial help and if so how much.

Read the guidance and complete the application form.

Report Suspected Fraud

Counter Fraud Services
0300 100 0059
Open Monday to Friday from 9am to 5:30pm

Published 6 April 2020
Last updated 14 March 2023 +show all updates
  1. Added information about strike action taking place on 15 March

  2. Removal of industrial action advice

  3. Guidance for industrial action on Wednesday 1 February 2023.

  4. Festive opening hours have been removed

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