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Guidance: How to contact a Retailer CCO or Supplier Helpline

Groceries Code Adjudicator

February 8
10:25 2023

Details

Code Compliance Officer (CCO) contact details and Retailer Supplier Helplines

If you are a current supplier and would like to contact the relevant CCO regarding any issues covered by the Groceries Supply Code of Practice, please refer to the relevant link.

Published 20 September 2018
Last updated 8 February 2023 +show all updates
  1. Amendment to the CCO confidentiality commitment. To address supplier concerns, all 14 Retailers have committed to ensuring that suppliers do not face negative consequences as a result of raising issues with the business directly or with the CCO.

  2. Change of Aldi's CCO from Lizzie Collins to Alex Wood.Amendment to Amazon's supplier helpline details.

  3. An update to B&M's Code Compliance Officer contact details.

  4. The email address for Morrisons' CCO has been updated

  5. Contact details for the new CCO of Morrisons have been updated.

  6. Updated Supplier Helpline details for M&S

  7. Edited Supplier Helplines - Amazon.com,inc.'s Senior Buyers' contact details have been updated.

  8. Amendment to Waitrose supplier contact details

  9. Added Amazon.com, Inc.'s contact details

  10. Supplier helpline information updated

  11. Changed B&M CCO contact details to Alex Russo

  12. Edited Lidl supplier helpline contact information - change of document name

  13. New contact number for Chris Young, Code Compliance Officer at Aldi Stores Limited. Please call 01827 890616.

  14. Ocado Retail Code Compliance Officer now Robert Skelton. Email address changed to GSCOP@ocadoretail.com.

  15. There has been a change to the phone number for suppliers to use when contacting Tesco plc. It is now 0330 1231 005. An email address for Tesco plc suppliers to use has also been added - Suppliersupport.Product@Tesco.com.

  16. Addition of Ruth Clarke as TJ Morris Limited's Code Compliance Officer and details of its supplier helpline.

  17. CCO details added for B&M European

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