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Detailed guide: Windrush Compensation Scheme

Home Office

November 11
16:39 2019

This includes if you could not prove your right to work, access services or if you faced enforcement action.

An introduction to the scheme

Martin Forde introduces the Windrush Compensation Scheme

Eligibility

The scope of the Windrush Compensation Scheme is not limited to men and women who originally came to the UK from the Caribbean Commonwealth. Almost everyone originally from a Commonwealth country who arrived before 1 January 1973 is included.

If you have a right of abode or settled status (or are now a British citizen) and arrived to live in the UK before 31 December 1988 you will also be eligible to apply regardless of your nationality when you arrived even if you are not a Commonwealth citizen.

The scheme is also open to:

  • children and grandchildren of Commonwealth citizens in certain circumstances
  • the estates of those who are now deceased but who would have otherwise been eligible to claim compensation
  • close family members of eligible claimants where there has been a significant impact on their life or where there is evidence of certain direct financial costs

Read more information on the eligibility criteria on the Windrush Compensation Scheme application form guidance page.

Entitlement

You may be able to claim compensation for losses related to:

  • employment
  • immigration fees
  • housing
  • health
  • education
  • driving licences
  • banking
  • impact on normal daily life (for example, you missed key family events or were unable to travel)
  • detention and removal

You can read more detailed information in the Windrush Compensation: scheme rules (PDF, 390KB, 46 pages).

How to claim

How to claim depends on who you are and if you are in the UK or overseas.

Download the relevant application form on the Windrush Compensation Scheme: claim forms and guidance page if you are claiming for yourself, you are a close family member or you are representing someones estate.

You should read the Windrush Compensation Scheme form guidance to find out if you are eligible to make a claim or need help to complete a form before you apply.

Where to send your form and documents

Send your completed form, copies or scans of your identity document (for example, your passport) and supporting evidence either by:

You can contact the Windrush contact centre by email or on 0800 678 1925 (Freephone) if you need a form sent to you by post.

If you are emailing your claim form and supporting documents there is a limit on the size of files that can be attached. If you go over this limit your email could be automatically rejected. We will accept multiple emails for each claimant.

Help making a claim

Contact the Windrush Helpline for help making a claim or to have the form sent to you.

Windrush helpline
Telephone: +44 (0)800 678 1925 (freephone)
Monday to Friday, 9am to 5pm

Email: WindrushCompensationScheme@homeoffice.gov.uk

If you are overseas you can email and request a call back.

What happens next

After you submit your claim, we will contact you to confirm that we have received it.

If your claim is successful, we will contact you with a compensation offer.

We will consider each claim based on the information provided. Whether you receive a payment, and how much, will depend on the details of your claim.

Your data

The Windrush Compensation Scheme privacy information notice covers how the scheme will process personal data and what you can expect from us with respect to your rights under Data Protection legislation. No information will be passed to IE for enforcement purposes.

Windrush engagement events

The Home Office is running a series of public events around the country to raise awareness of the Windrush Compensation Scheme and the work of the Windrush Taskforce. These events are open to everyone of any nationality.

Home Office staff also present regularly at events set up by external community organisations for the same purpose.

At all events, information is provided on who may be eligible for the Windrush Compensation Scheme, what kinds of losses and impacts it covers and how to apply. There is also an opportunity to ask questions.

Upcoming events

Coventry*

St. Peters Centre
Charles St
Coventry
CV1 5NP

  • 12 November between 6pm to 9pm.

Liverpool - postponed

Solihull*

New Testament Church of God
66 Gilson Way
Kingshurst
Solihull
B37 6JZ

  • Monday 18th November 6pm to 9pm.

Newham

East Ham Library
328 Barking Road
East Ham
London
E6 2RT

  • Thursday 5th December 5pm to 8pm.

Lewisham - postponed

*These events are being hosted by external community organisations.

Venue and timings of further events will be added as and when they are confirmed.

Funding for events

The Home Office has funding available for community events. If you are a registered charity or recognised community group and you want to organise an event to provide information about the Windrush Scheme and Compensation Scheme to people in your networks and communities, you can apply for this funding.

Funding is available for venue hire, light refreshments and other associated costs such as projector screens.

Your event should meet the following criteria:

  • to increase awareness of the Windrush Taskforce, the Compensation Scheme and claimant assistance available and encourage eligible people to apply for compensation

  • a representative from the Home Office will be invited

  • it must be open to all members of the public

The Home Office will prioritise funding for events in locations that have not previously held similar events, or with communities who have not yet been reached through such events.

Please email Windrusheventfunding@homeoffice.gov.uk for an application form and further information.

Published 3 April 2019
Last updated 11 November 2019 +show all updates
  1. Past event removed from list of engagement events.
  2. Minor amendments to details of engagement events.
  3. Event in Liverpool on 14 November added.

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