Detailed guide: HMCTS Civil Business Centres performance information

Hm Courts Tribunals Service

November 11
11:08 2019

Customers should consider the processing times in the table before contacting the Business Centres or Contact Centre to make enquiries about progress of work.

The County Court Business Centre can be contacted by email or by telephone on 0300 123 1056.

The County Court Money Claims Centre can be contacted by email or by telephone on 0300 123 1372.

Information correct as at 4 November 2019.

Type of process Number of working days from receipt to processing or reply Money Claims Centre Salford Number of working days from receipt to processing or reply Business Centre Northampton
Issue of new claim 4 Automated online issue
Help with fees application 4 N/A
Acknowledgement of service 3 Day of receipt
Defence and /or counterclaim prior to issue of the directions questionnaire 4 Day of receipt
Processing a directions questionnaire 4 9
Entry of judgment (online) N/A Automated online issue
Entry of judgment (manual) 4 9
Correspondence and letters received via post or email 4 9
General application (does not include any judicial action) 4 6
Total processing time from receipt of application to order or comment being typed 13 13
Time from referral to judge to making order 5 5
Issue of charging order application 4 N/A
Charging orders awaiting judicial decision 6 N/A
Final charging orders to be drawn 4 N/A
Issue of attachment of earnings application 6 N/A
N56 statement of means 1 N/A
Issue of warrant of control 8 Automated online issue
Transfer of file to a local court from date of order /notice of transfer 2 3
Published 19 September 2017
Last updated 4 November 2019 +show all updates
  1. Times updated.
  2. Reply times updated.
  3. Performance times updated.
  4. Times updated.
  5. performance info updated.
  6. Performance times updated.
  7. Processing times updated 23 Sept 2019.
  8. Response times updated.
  9. Performance times updated
  10. Times updated 2 September 2019.
  11. Updated 27.8.19
  12. Information updated 19 August.
  13. Updated figures 12.8.19
  14. Figures updated 5 August 2019.
  15. Updated figures 29.7.19
  16. Updated figures for 22.7.19
  17. Updated performance figures 15.7.19
  18. Updated figures 8.7.19
  19. Updated figures 1.7.19
  20. Updated figures 24.6.19
  21. Updated list 17.6.19
  22. Times updated 10 June 2019.
  23. Updated figures 3.6.19
  24. Performance times updated.
  25. times updated.

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