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This guidance also tells staff how to:
check a passport application fee
process a customer payment
process a free of charge (gratis) passport application
do an upgrade
do a refund
reallocate fees
deal with non-payment and underpayment of fees
deal with delivery fees
deal with fee queries from customers
deal with subject access requests
Published 13 January 2012 Last updated 24 May 2023 +show all updates
Version 31.0 of the guidance has been published - a list of changes from the last version are in the document.
Updated guidance with the new address for the Peterborough Searching team, and the passport fees effective from 2 February 2023.
