Department Of Health
The personal protective equipment (PPE) portal has now moved to a new platform
The Department of Health and Social Care (DHSC) has implemented a replacement portal platform to better serve eligible providers in accessing coronavirus (COVID-19) related PPE stock, free of charge.
If you have any queries or issues, please contact our customer services team on 0800 876 6802, Monday to Friday between 8am to 5pm.
ThePPEportal can be used by social care and primary care providers to get critical COVID-19 PPE.
Providers who can use the service will receive an email invitation to register.
DHSC has partnered with eBay, Clipper Logistics, Unipart Logistics and Royal Mail to develop this service.
Who can use the portal
You can only log in and place an order if youve received an email invitation to register.
The PPE portal can be used by:
- GPs
- residential social care providers
- domiciliary social care providers
- pharmacies
- dentists
- orthodontists
- optometrists
- childrens care homes and secure homes
- all special schools and special post-16 institutes
- community drug and alcohol services
- residential drug and alcohol services
- independent sector providers (ISPs) providing NHS services
- vaccination sites and vaccination centres
- hospices
- health and social care settings that were previously supplied via their local authority or local resilience forum more information for these settings can be found at personal protective equipment (PPE): local contacts for providers
If youre a provider in one of these categories, your invitation to register will be sent to your email account registered with Care Quality Commission (CQC), NHS Business Services Authority (BSA), NHS England or the Medicines and Healthcare products Regulatory Agency (MHRA). This email will be from ppe.dedicated.supply.channel@notifications.service.gov.uk.
Information about childrens social care providers is supplied to DHSC by the Department for Education.
Steps to getting free PPE
How to order PPE using the PPE portal
- If you are eligible, youll receive an email invite to the PPE portal.
- Register with the email address the invite was sent to
- Receive a link to confirm registration
- Click on the link and create your password
- Order your weekly COVID-19 PPE
- PPE is delivered directly to the address supplied to us
When to use the portal
Eligible health and social care providers can use the portal to meet the extra need for PPE that has arisen as a direct result of the COVID-19 pandemic.
You should not use the portal to order PPE for non-COVID-19 requirements. You should get this through your normal channels.
Help with using the portal
Call the customer service team on 0800 876 6802 if you have any questions about using the PPE portal, including, for example:
- problems with registering
- problems with ordering
- if you believe you are eligible but have not been invited
The team is available from 8am to 5pm, Monday to Friday, to help resolve your queries.
We may need to contact the Care Quality Commission (CQC), NHS Business Services Authority (BSA), NHS England or the Medicines and Healthcare products Regulatory Agency (MHRA) to help resolve queries.
Delivery times and cost
PPE ordered from the portal is free of charge.
Orders will be delivered within 5 days.
Some orders will require more than one box and may be received as multiple deliveries.
PPE standards
All PPE offered on the portal meets UK government quality standards.
You can find more information on PPE standards at Public Health Englands COVID-19 PPE hub and NHS guidance on supply and use of Personal Protective Equipment (PPE) and other supplies.
When to contact your local authority or local resilience forums
The following sectors can now also sign up to the PPE portal:
- a local authority service (including children and adult social care workers)
- mental health community care
- personal assistants (local authority, clinical commissioning group commissioned, funded through personal health budgets and self-funded)
- direct payment recipient or individual employer
- domestic violence refuges
- rough sleeping services
- extra-resident unpaid carers (an unpaid carer who does not live with the individual they care for)
- an adult social care service that is not CQC registered (for example, supported living, extra care, shared lives)
If you are one of the above sectors and need access to PPE, please contact your local authority or local resilience forum (LRF) for further information about this. You can find a list of contact details in the personal protective equipment (PPE): local contacts for providers guidance.
Some local authorities and LRFs are continuing to distribute PPE in their local areas. Your local authority or LRF will advise you on the specific approach being taken in your area.
Contact us
Call the customer service team on 0800 876 6802 if you have any questions about using the PPE portal.
The team is available from 8am to 5pm, Monday to Friday, to help resolve your queries.
Last updated 19 July 2022 +show all updates
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Updated to correct the customer services team phone number.
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