GovWire

Detailed guide: Report a lorry, bus or coach driver or company

Driver Vehicle Standards Agency

September 16
08:30 2019

You can report a lorry, bus or coach driver or the company running the vehicles (a vehicle operator) to DVSA if you think theyre breaking safety rules or conditions of their driving or operator licence.

This includes:

  • breaking drivers hours rules
  • overloading vehicles
  • using vehicles that are not safe to drive (unroadworthy)
  • using emission cheat devices
  • carrying dangerous or hazardous goods without permission
  • driving an excessively smoky lorry or bus

Theres a different process to report other crime, such as suspected drink-driving, speeding and driving while disqualified.

Check what to do if you want to complain about bus driver rudeness or buses not arriving on time.

Report the driver or company

Contact DVSA to report the driver or company. You can do this anonymously or give your details - check what this means before you make your report.

You need to give as much information as possible about:

  • who is involved - for example, the driver or company name, or the vehicle registration number (number plate)
  • what the driver or company is doing
  • where theyre doing it
  • when theyre doing it

DVSA intelligence unit
enquiries@dvsa.gov.uk
Telephone: 0800 030 4103
Monday to Friday, 7:30am to 6pm
Find out about call charges

Intelligence Unit
DVSA
The Ellipse
Padley Road
Swansea
SA1 8AN

Before you make your report

You can make a report anonymously - you do not have to give your name or contact details unless you want to.

Reporting something anonymously

If you call or write anonymously:

  • you will never be asked for your name or to provide contact details
  • your call will not be traced
  • you will not have to make a statement or be called as a witness
  • you will not have to appear in court

Depending on the incident youre reporting, it might be possible for the driver or company to work out that you reported it - even if you report it anonymously.

ExampleYou report a bus driver on a service that you use at the same time each evening. The incident you report happened when you were the only passenger on the bus. The driver would likely be able to work out that you reported them.

If you do give your contact details

You can ask to remain anonymous if you give DVSA your contact details. However, you might:

  • be contacted for more information
  • be asked to provide a statement
  • have to act as a witness and appear in court

Read the privacy notice for reporting a lorry, bus or coach driver or company to find out more about how your details are stored and used.

What happens next

DVSA will review the information you sent. They will decide what to do next, which could include:

  • asking DVSA examiners to investigate the case
  • asking you for more information if you did not make the report anonymously
  • working with other government departments and agencies or the police

Make sure you stay safe

For your own safety, do not:

  • tell anyone that youve given the information to DVSA
  • try to get more information about the offences youve reported or about any other criminal activity
  • encourage anyone to commit a crime so that you have more evidence

Getting feedback on what happened

If you ask DVSA to give you feedback on what happened, youll get it when:

  • any investigation and criminal or other official proceedings have ended
  • a decision has been made if the person appeals against their verdict

DVSA cannot give feedback on an ongoing case. Criminal investigations can take time.

Published 16 September 2019

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