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Research and analysis: DVLA customer satisfaction 2019 to 2020

Driver Vehicle Licensing Agency

September 2
13:48 2020

DVLA customer satisfaction 2019 to 2020

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DVLA customer satisfaction 2019 to 2020 summary report

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need aversion of this document in a more accessible format, please email alternative.format@dvla.gov.uk.Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

The customer satisfaction survey 2019 to 2020 measures the satisfaction level of private motorists and commercial drivers when using DVLA services. This helps the agency to identify areas for improvement.

Published 2 September 2020

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