GovWire

Data and analytics

Government Digital Service

November 28
16:16 2023

Search engines are where most users start their search for information. If they cannot find your page, they will not get to your content.

If you use their vocabulary, starting with your page title, summary and first paragraph, users will be more likely to find it.

Use search tools like the Google Ads Keyword Planner to find the keywords that people are searching for in Google. The words you use to describe your content may not be the words your users use to try and find it.

To use Keyword Planner, you need to register with Google Ads:

  1. Click Start now, then click Switch to Expert Mode, and then click Create an account without a campaign
  2. Confirm your billing information (you will not be charged as long as you do not set up any campaigns)
  3. Click tools and settings from the top menu, and then Keyword planner under the Planning heading

To search for a term:

  1. Click Discover new keywords
  2. Enter your keyword in the search field
  3. Make sure your results are filtered to UK - the area is shown next to the keyword search bar on the results page

The results page will show the average monthly searches for your keyword (in a range, rather than the exact number). It also shows other keyword ideas and their average monthly searches.

Compare keywords over time

The Google Ads Keyword Planner gives average monthly search figures within certain ranges, such as 1,000 to 10,000 or 10,000 to 100,000. This means it might be less useful if comparing two or more keywords and they fall in the same range. It also does not show variations between different months.

Google Trends allows you to compare alternative keywords, and shows trends over time.

You can enter a search term to see the interest over time. At the top of the results page, you can add other terms to compare them on the same graph.

Make sure your results are filtered to the UK - you can change this under the search terms on the results page.

Once you know the most popular keywords you can prioritise them in the:

  • title
  • introductory sentence/summary
  • headings
  • chapter/part titles
  • metadata descriptions (only for mainstream content)

Example

When updating guidance on getting an MOT for large vehicles, we wanted to check whether users more commonly search for heavy goods vehicle (or just HGV) or lorry.

At the time of checking, the Google Ads Keyword Planner showed that HGV MOT and Lorry MOT both had an average of 100 to 1,000 searches per month. Heavy goods vehicle MOT only had 10 to 100, so this also suggests the acronym is well recognised and worth using.

When comparing HGV MOT and Lorry MOT on Google Trends over the same period, it showed that HGV MOT was the more popular term most of the time.

If we had just been checking whether users were searching for the full term or the acronym, using the Keyword Planner would have given us the information we needed. But checking on Google Trends as well helped with the decision between HGV and lorry.

Searches on GOV.UK

We also look at what people are searching for on GOV.UK with the Google Analytics Search Terms report. This is helpful to understand what people want specifically from government, not the whole internet.

Youll need a GOV.UK Google Analytics account to access this link. If you do not have an account, you can request a report from your departments GOV.UK lead.

Specify the term you want data on; for example to confirm demand for widows pension you can ask to see how many people searched for this within a certain time period.

You can also find out what people are searching for when theyre on a particular page. You can either use:

These terms can tell you what users are missing in our content. You can read more about this in a GDS blog post.

Meta descriptions

We do not currently make our meta descriptions available for Google to use in search results, but theyre used on browse pages and in internal search results. Meta descriptions help clarify the purpose of the page and focus on the user need.

Using the GovSearch tool

You can use GovSearch to search GOV.UK content for:

  • specific keywords or phrases (and how many times they occur in the content)
  • specific links
  • relationships to organisations, topic tags, publishing applications and language

You can filter search results on the page - for example, by document type, publishing state, or first and last published date. You can also export data as a csv file.

How it works

You can use GovSearch to search for keywords in:

  • titles (h1)
  • descriptions (Whitehall summary text)
  • body text

Not all content is tagged to an organisation or topic. Try searching with and without these filters to get the fullest results.

Access GovSearch

Youll need a Signon account to access GovSearch.

Knowing which search terms are trending on GOV.UK (being searched for more than usual) can help you to spot user needs that are new or growing in popularity.

The GOV.UK trending searches dashboard pulls in data from Google Analytics into Google Sheets. Then it filters the data to show only whats being searched for more than usual (compared to yesterday, last week

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