Transparency data: Train operating companies: Passengerís Charter compensation

Department For Transport

October 24
11:48 2019

Train operating companies Passengers Charter compensation

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Compensation paid to passengers since 2009 by all train operating companies. Figures include compensation arising from delays to journeys under the:

  • delay repay scheme
  • traditional compensation scheme (financial years 2015 to 2019 only)
Published 17 November 2016
Last updated 24 October 2019 +show all updates
  1. Error correction: for 2018 to 2019, Virgin Trains East Coast figure revised from 3,896 to 3,986 and total revised from 78,895 to 78,985.
  2. Rail passenger compensation figures between 2018 and 2019 released
  3. Data for year 2017 to 2018 added.
  4. Data for year 2016 to 2017 added.
  5. First published.

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