Home Office
Get help by phone if youre an asylum applicant or refugee and you need advice about the asylum process or adapting to life in the UK.
Who can use the helplines
You can use the helplines if:
- youre an asylum seeker and youve just arrived in the UK
- youve just received the decision on your asylum application
- youve been successful in your asylum application and are building a new life in the UK
What the helplines are for
The asylum helplines can help with:
- housing problems
- questions about financial support
- dealing with agencies, eg social services
- finding English language classes
- questions about asylum support
- getting legal representation
- finding schools
- building a life in the UK if youre given permission to stay here
- returning home
They may also be able to help if youre:
- threatened or harmed by someone because of your race
- threatened or harmed by a member of your family
- the victim of a crime
- a witness to a crime
Charities run the helplines. They dont make decisions on asylum applications.
Who to call
Call Migrant Help UK if youre an adult asylum seeker or the dependant of an adult asylum seeker.
Migrant Help UK
Telephone: 0808 801 0503
Monday to Friday, 8am to 8pm
(24-hour service for emergencies)
Find out about call charges
Get help through the Migrant Help UK webchat
Fill in the Migrant Help UK contact form
Call Childrens Panel if youre a child in the UK on your own and applying for asylum.
Childrens Panel (England only)
Telephone: 020 7346 1134
Monday to Friday, 9am to 5:30pm
(limited service at other times)
Find out about call charges