Research and analysis: Future of Transport: user study

Department For Transport

November 24
00:15 2020

Future of Transport: User Study

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need aversion of this document in a more accessible format, please email tell us what format you need. It will help us if you say what assistive technology you use.


Please note: this study took place before the COVID-19 crisis.

The primary aim of this study was to identify consumer characteristics, motivations and barriers associated with the uptake of different new and emerging transport technologies in the UK.

3 further aims were to:

  • explore the effectiveness of incentives to encourage use
  • explore the impact of new transport technologies on public transport and road use
  • identify evidence gaps and areas of further development.

Consumer characteristics in scope of the study included:

  • demographic characteristics
  • attitudes and intentions to use new types of transport
  • typical travel behaviour
  • geographical location

The study covered the following transport modes:

  • Mobility-as-a-Service (MaaS)
  • automated vehicles
  • shared transport
  • app-based minicab service
  • demand responsive transport (DRT)
  • electric vehicles
  • electric bikes (e-bikes)

The approach combined a rapid evidence assessment of UK literature published after 2010, plus in-depth interviews with 15 expert stakeholders (academics and transport experts).

This report is part of the Future of Transport programme, which aims to shape transport innovation and secure the UKs position as a leader in the transport sector of the future.

Published 24 November 2020

Recent Comments

Follow Us on Twitter

Share This

Enjoyed this? Why not share it with others if you've found it useful by using one of the tools below: