GovWire

Overview

The e-bulk service allows Disclosure and Barring Service (DBS) customers to submit multiple electronic applications for DBS certificates and receive the results electronically.

DBS certificates help organisations recruit safely, especially for positions involving work with vulnerable groups including children.

This guide contains information on changes to e-bulk for existing users, and details of how to register for the service for potential new users. It also provides a list of approved e-brokers.

You can read more about the DBS e-bulk service process (PDF, 485 KB, 3 pages).

Advantages of using the e-bulk service

The e-bulk service offers:

• faster results - the e-bulk service reduces the average processing time for DBS checks
• fewer forms to complete - customers can integrate the DBS data requirements into their own recruitment processes and application form
• cost savings on stationery and staff resources
• improved customer satisfaction

It is up to the Registered Body (RB) to decide how they will capture the application information from applicants and transfer it to their centralised system. The e-bulk process only determines how the information is transferred from the RB to DBS.

Registering to use e-bulk

An organisation can apply to become a Registered Body and use the service if it:

• has submitted more than 1500 applications in any rolling 12-month period in the last 18 months
• has a payment on account facility with DBS
• has authorisation from the Lead Countersignatory
• is willing to develop or already has sufficient IT infrastructure to be able to send applications electronically to DBS

To see if your organisation meets the 1500 applications, payment and account criteria, please contact DBS customer services customerservices@dbs.gov.uk.

Countersigning electronic applications

A countersignatory number must be provided within each e-bulk application to indicate which countersignatory has validated the application.

Provision of the countersignatory number conveys acceptance by the respective countersignatory, and equates to the declaration on the existing paper DBS application form.

For this reason, DBS requires that safeguards are in place to ensure that only the countersignatory can apply their number to applications, prior to their submission over the e-bulk interface.

If an individual countersignatory is suspended from submitting DBS check applications the same will apply to their e-bulk status. Any e-bulk applications made by a suspended countersignatory will automatically fail business validation rules and the e-applications will not be accepted.

Verifying applicants signatures

It may be necessary for RBs to provide evidence to DBS for prosecution and possible use in a court of law. Where paper application forms and written signatures continue to be used, these will be required by DBS on request, for this purpose. Where an electronic system has replaced the use of paper forms and written signatures, RBs will be required to provide a statement, corroborated by evidence and an audit trail. This will state that on a given date, the applicant:

• represented their identity to be true
• gave a declaration about the information they provided
• gave consent for the application
• corroborated their identity to be true via documentation

Electronic systems must therefore provide an electronic equivalent to a signature. This may be via a tick box to demonstrate the applicant gave their declaration and consent on a particular date and time. For this to be valid, the system would have first authenticated the applicant, for example, by use of username and password.

The RB must be able to demonstrate that the applicant had been informed not to disclose these details to any other third party. In the case that the applicant has declared a representative then a full audit trail of consent must be made available, if requested by DBS. The tick box must default to not ticked and require a positive action on the part of the applicant to tick it.

The RB must also provide an electronic signature to confirm that they have performed an identity check, which must also be date and time stamped. Whether using paper or electronic systems, these details must be retained for a period of at least 6 months.

The RB can request a signature from the applicant as part of their recruitment process.

Checking applicants ID and identification documents

The applicant must give their employer original documents proving their identity. The documents required will depend on the route the application takes.

More information about identification can be found in our identity checking guidelines.

Submitting applications

When an application is submitted, an acknowledgment will be sent within 2 working days (95% are sent within 24 hours). This includes a reference number to enable tracking.

Once an acknowledgement has been sent, the application process has commenced and a new application would be required should there be any changes to application details.

The e-bulk service does not accept Welsh applications.

Submitting paper forms after registering for the e-bulk service

An RB can submit paper forms as well as electronic applications. Paper forms only generate paper certificates which are issued to the applicant only, not electronic responses.

If an RB decides to revert to submitting paper applications only, it should inform DBS so necessary administrative changes can be made.

Using an e-broker

An e-broker offers their e-bulk platform for use by other RBs that would otherwise be required to design and build their own e-bulk interface. Organisations who are considering using an e-broker must still meet all the conditions of registering for e-bulk.

E-brokers have provided assurances, above and beyond those already given for e-bulk, that their IT platform and associated procedures are secure and fit for purpose.

Approved e-brokers

The following organisations are approved e-brokers. If your RB wishes to use such a service, email the relevant contact person:

Atlantic Data

Contact name: Disclosures Manager Team

Email: info@disclosuresmanager.co.uk

Tel: 03333 207 307

Capita Resourcing

Contact: Sales

Email: sales@securitywatchdog.org.uk

Tel: 01420 593830

Cantium Business Solutions

Contact: Cantium Solutions Team

Email: info@cantium.solutions

Tel: 03000 411115

GB Group PLC (formerly TMG CRB)

Contact: Lee Hughes (Sales Director)

Email: Lee.hughes@fadv.com

Tel: 0845 251 5000

Trivex Systems Limited

Contact: Ian Abraham

Email: Ian Abraham

Tel: 0845 224 3519

United Medicare Limited

Contact: Mr Mani Thiagarajan

Email: Mani Thiagarajan

Tel: 020 8306 2806

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