Corporate report: DWP complaints: Annual report by the Independent Case Examiner 2020 to 2021

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Independent Case Examiner

October 21

09:23 2021

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Independent Case Examiner for the Department for Work and Pensions: annual report 1 April 2020 to 31 March 2021

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Independent Case Examiner for the Department for Work and Pensions: annual report 1 April 2020 to 31 March 2021

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Details

This report explains the Independent Case Examiners (ICEs) work on Department for Work and Pensions (DWP) complaints received between 1 April 2020 and 31 March 2021.

The report covers the following areas of work:

working age benefits (Jobcentre Plus)
disability benefits
pensions
Debt Management
private sector companies that provide services on behalf of DWP
Child Maintenance Service
Child Support Agency

The report also includes information about the standards of service of the Independent Case Examiners office.

Published 21 October 2021

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