Competition Markets Authority

September 4
06:00 2020

Case opening

04 September 2020: The CMA has now opened cases in relation to possible breaches of consumer protection law in the residential leasehold sector. The CMA is concerned about possible instances of mis-selling and potential unfairness of certain leasehold contract terms. The CMA will now engage with relevant businesses to conduct further information gathering and seek to resolve these concerns.

In addition to this action, the CMA has also published some short videos and guides for consumers who may own or be buying a leasehold property:

Investigation update

28 February 2020: Today we published an update on our investigation. The update outlines our current thinking into whether there have been breaches of consumer protection law in the residential leasehold housing sector and next steps, including future enforcement action by the CMA and the need for legislative change.

Investigation launch

11 June 2019: The Competition and Markets Authority opened an investigation into the leasehold housing market. We will shortly be writing to a range of market participants to ask for information. The CMA is concerned about potential leasehold mis-selling, and whether leasehold contract terms are onerous and unfair in relation to ground rent, permission and other charges.

At this early stage, the CMA has not reached a view whether or not any person or company has broken consumer protection law.

Call for your views: now closed

If you wish to provide information to the CMA please use one or more of the following email addresses below:

In the heading of your email please indicate the address of the property about which you are getting in touch with the CMA and any other relevant material such as, should you be contacting us to make a complaint, the person against whom you wish to complain.

In your email please provide as much detail as you are comfortable with including timescales and dates, values and frequency of payments etc.

We would appreciate initial responses by 12 July.


Principal Case Officer

Dr. Michael Ross


Simon Jones

Published 11 June 2019
Last updated 4 September 2020 +show all updates
  1. Opening case statement published.

  2. Project update report published.

  3. First published.

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