GovWire

Here are some of DVLAs key achievements for 2021-22 included in this years report:

• we issued 12.5 million driving licences and 17.8 million registration certificates
• 46.7 million customers taxed their vehicles with 99% choosing to do so digitally
• we collected over 7 billion in Vehicle Excise Duty (VED)
• we opened a new customer service centre in Birmingham
• we achieved planned IT service availability of 99.91% for our digital services
• we retained the Customer Service Excellence Standard for the 14th consecutive year
• we processed nearly 3.5 billion automated and digital interactions via our enquiry platforms
• we launched our new tachograph driver card digital service