Registered through GOV.UK Verify
If you registered through GOV.UK Verify and cannot access your account, you need to contact your chosen provider.
You can leave feedback on the issue using the link on the GOV.UK Verify screen.
The Government Digital Services (GDS) team will investigate your issue and reply to you if you requested a response.
Registered through RPA
Youll need your CRN and the password you created when you activated your account. If you have forgotten your CRN, call us on 03000 200 301.
If youve forgotten your password or need to change it, click the create a new one here link on the Sign in screen.
Enter your CRN and email address, then click Request security code.
Youll receive a security code by email. Youll need to enter the code on the next screen.
You must use the security code within 12 hours. If you havent used it by then, youll have to request another one.
IMPORTANT: keep the Create new password screen open while you access your emails so that you can enter the security code.
The easiest way to do this is either:
- open a new tab by clicking the right button on your mouse or pad with the cursor over the existing tab at the top of the screen, and read your emails in the new tab
- access your emails from another device, for example, your mobile phone.
If you close the Create new password screen before you enter the security code, you can enter it from the Sign in screen. Click the Started creating a new password and received the security code by email enter it here link near the bottom of the screen. Weve shown this link in the screenshot under Register through RPA.
Then at the Create new password screen youll need to enter your CRN, email address and the security code, then click Continue.
After youve entered your security code you can create a new password. You must not use your email address as your password as it will not be accepted.
Use the new password when you want to Sign in to the Rural Payments service.
After youve successfully changed your password, if you still cannot sign in, call us on03000 200 301.