GovWire

Guidance: Domestic abuse: how to get help

Home Office

September 25
15:15 2023

If you are in immediate danger, call 999 and ask for the police. If you cant speak and are calling on a mobile press 55 to have your call transferred to the police. Find out how to call the police when you cant speak.

For free, confidential advice, 24 hours a day contact a domestic abuse helpline.

Household isolation instructions do not apply if you need to leave your home to escape domestic abuse.

Translated guidance

If English is not your first language, information has been translated into several languages as well as an easy read version.

Womens Aid also have guidance documents on domestic abuse and coronavirus available in a number of languages for victims, family and friends, and community members of those affected.

If you are deaf, you can access a British Sign Language video that explains how to get help if you or someone you know is a victim of domestic abuse.

Recognise domestic abuse

Does your partner, ex-partner or someone you live with:

  • cut you off from family and friends and intentionally isolate you?
  • bully, threaten, or control you?
  • take control of your finances?
  • monitor or limit your use of technology?
  • physically and/or sexually abuse you?

Domestic abuse is not always physical violence. It can also include:

  • coercive control and gaslighting
  • economic abuse
  • online abuse
  • threats and intimidation
  • emotional abuse
  • sexual abuse

Anyone can be a victim of domestic abuse, regardless of gender, age, ethnicity, religion, socio-economic status, sexuality or background.

If you believe that you are a victim of domestic abuse, there are signs that you can look out for including:

  • being withdrawn, or being isolated from your family and friends
  • having bruises, burns or bite marks on you
  • having your finances controlled, or not being given enough to buy food, medication or pay bills
  • not being allowed to leave your house, or stopped from going to college or work
  • having your internet or social media use monitored, or someone else reading your texts, emails or letters
  • being repeatedly belittled, put down or told you are worthless
  • being pressured into sex or sexual contact
  • being told that abuse is your fault, or that youre overreacting

See more signs to look for.

Get help and support

All forms of domestic abuse are not acceptable in any situation.

If youre experiencing domestic abuse and feel frightened of, or controlled by, a partner, an ex-partner or family member, its important to remember that its not your fault and there is no shame in seeking help.

It may seem like a difficult step to take, but there is support available and #YouAreNot Alone.

Free, confidential support and advice is available to victims and their concerned family members or friends, 24 hours a day.

Nation Helpline Contact
England Refuges National Domestic Abuse Helpline 0808 2000 247
Online live chat
Web form
Northern Ireland Domestic and Sexual Abuse Helpline 0808 802 1414
Online live chat
help@dsahelpline.org
Scotland Domestic Abuse and Forced Marriage Helpline 0800 027 1234
Online live chat
helpline@sdafmh.org.uk
Wales Live Fear Free 0808 80 10 800
Online live chat
Text
info@livefearfreehelpline.wales
UK-wide The Mens Advice Line run by Respect is a confidential helpline specifically for male victims. 0808 801 0327
info@mensadviceline.org.uk

Bright Sky app

Bright Sky is a mobile app and website for anyone experiencing domestic abuse, or who is worried about someone else.

The app can be downloaded for free from the app stores. Only download the app if it is safe for you to do so and if you are sure that your phone isnt being monitored.

Womens Aid local support services directory

Womens Aid have a directory of domestic abuse support services across the UK.

If you are experiencing domestic abuse or are worried about friends or family, you can access the Womens Aid live chat service 7 days a week, 10am to 6pm.

helpline@womensaid.org.uk

Victim Support

Victim Support run these services for victims and survivors of any abuse or crime, regardless of when it occurred or if the crime was reported to the police:

Ask for ANI codeword

If you are experiencing domestic abuse and need immediate help, ask for ANI (Action Needed Immediately) in participating pharmacies and Jobcentres (Jobs and Benefits Offices in Northern Ireland).

When you ask for ANI, you will be offered a private space, provided with a phone and asked if you need support from the police or other domestic abuse support services.

To find your nearest participating provider, search using the postcode checker on the Ask for Ani page on the Enough website.

Ask for ANI logo used in participating pharmacies and Jobcentres (Jobs and Benefits Offices in Northern Ireland).

Safe Spaces

Ask for ANI is delivered in partnership with Safe Spaces, a safe and confidential room where victims can take some time to reflect, access information on specialist support services or call friends or family.

Safe Spaces are also available in Boots, Morrisons, Superdrug and Well pharmacies, TSB banks and independent pharmacies across the UK.

Find your nearest Safe Space.

Check whether someone has an abusive past

If you are concerned that a new, former or existing partner has an abusive past you can ask the police to check under the Domestic Violence Disclosure Scheme (also known as Clares Law). This is your right to ask. If records show that you may be at risk of domestic

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